What we do - TELUS International Europe

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  • 30+ ways to say we care

    “30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.

    • Western European languages

      English, French, German, Spanish, Italian, Portuguese

    • Central and Eastern European Languages

      Romanian, Bulgarian, Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian, Hungarian, Slovak, Bosnian, Ukranian, Greek

    • Nordic Languages

      Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian, Flemish

    • Other Languages

      Hebrew, Armenian, Farsi, Arabic, Azerbaijani

Find out more about our language capabilities

Or request services in another language

Contact us

  • Services

    We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.

    • Multichannel customer solutions

        • Multilingual, multichannel customer support
        • Customer acquisition & loyalty programs
        • Technical support
        • Back-office support activities

      Ask for a quotation

    • IT outsourcing

        • Help desk services
        • IT infrastructure & database administration
        • Application development

      Ask for a quotation

    • Risk management

        • Staff screening
        • Transaction monitoring & fraud detection
        • Charge-back and dispute management

      Ask for a quotation

    • Transformation solutions

        • Process mapping
        • Gap analysis
        • Business systems integration
        • Six sigma expertise
        • Feasibility study

      Ask for a quotation

    • Social media solutions

        • Social media monitoring & analysis
        • Social media engagement
        • Community management

      Ask for a quotation

Get more insight into TELUS International Europe services

Browse our case studies, blog, whitepapers and videos.

See our resources

  • The industries we proudly serve!

    Our extensive language capabilities, talented team members, and a decade of experience enable us to offer leading services in six major industries.

    • Travel & leisure

      As a call center and BPO operator, we provide these customer care services for the travel industry:

      • Multilingual Customer Care services via voice, email and chat
      • Reservation and order-taking
      • Loyalty program management
      • Claims management
      • Back-office processing
      • Sales assistance
    • Retail & e-commerce

      As a call center and BPO operator, TELUS International Europe has developed significant expertise in providing these customer care services for the e-commerce industry:

      • Multilingual teams to support customer care services: inbound calls, email for order-taking and information
      • Pre-sales support via the chat/callback button, leading to higher sales volume and conversion rate
      • Claims management
    • Information technology

      As a call center and BPO operator, we provide the following technical support and customer care services for the IT industry:

      • Multilingual customer care services and technical support via voice, email and chat
      • Pre-sales and post-sales support
      • Back-office processing
      • Outbound Cross and Up sale
      • Customer acquisition, Retention and Anti-churn programs
      • Technical assistance
    • Financial services

      We have developed a unique BPO services portfolio for prepaid services market stakeholders based on our strong customer interaction capabilities, combined with a high level of expertise and state-of-the art technology:

      • Contact center 24/7 (PCI DSS compliant)
      • Customer services
      • Risk Management (including KYC)
      • Dispute and Chargeback Management
      • Debt Collection
    • Pharma services

      It is clear that outsourcing front- and back-office services ofers a wide range of benefits. From reducing waiting times for patients and practitioners, to providing a wider range of qualitative and quantitative medical research, to potential added value from process optimization, TELUS International Europe offers you the ability to expand your capabilities and reach in the Pharmaceutical and Healthcare field:

      • Multilingual inbound and outbound interaction services
      • Inbound and outbound pre-screening of patients
      • Recruiting for qualitative & quantitative research projects/panel recruitment
      • Outbound campaign: telemarketing of pharmaceutical subjects and various events, reminder campaigns
      • Profiling
      • Database management & cleaning
    • Games 

      We take care of your players, while you take care of building amazing games. Delivered via email, chat, social media, forum support, and/or phone, available 24/7 in 30+ languages our services are available to you:

      • Player support
      • Community management
      • Technical support
      • Game surveillance
      • Premium support
      • Game testing
      • Localization

Find out more about TELUS International Europe services

On-point info for on-point people!
See our resources

Did you know?

TELUS International Europe Romania is among the "Most Loved Employers" in the BPO sector according to the Inspire Group and Mercury Research.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

"With almost 70% of our managers Six Sigma trained, analytics is part of our client engagement process; it’s not just reserved for add-ons and special projects."

TELUS International operations team member