Work at TELUS International

Website Support with French

Bucharest, Romania

Job description

Your responsibilities:
• Offering best level customer support for French native clients via phone, email and chat
• Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry.
• Balance customer service considerations with the exercise of efficiency with respect to time and call control.
• Dialogue with the member to identify and offer the best products and services to meet the member’s needs.

Candidate profile

Must have
• Proficiency in French (written and verbal) and medium level of English
• Eloquent vocabulary and high level of reading comprehension
• Proactive and outgoing personality
• High level of customer service, soft skills
• Problem solving and analytical skills
• Orientation to embrace diversity on a daily basis with professionalism
• Good knowledge of computer operations, good social media and phone devices usage

Desirable
• Contact center experience
• Academic background in Psychology | related fields. Life coach, teacher, vocation to provide aid, social responsibility enthusiast – volunteer
• Ability to drive personalized coaching with a positive attitude
• Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers
• Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed

Benefits

Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 – 19:00, Monday to Sunday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

Added:01-09-2016 Expire:30-09-2016
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Did you know?

At the “Happiness & Wellbeing Awards” in Romania, TELUS International was recognized for promoting wellbeing in an outside of the workplace.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

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Team member quote

“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

TELUS International operations team member