Work at TELUS International

Website Support with French

Bucharest, Romania

Job description

Your responsibilities:
• Offering best level customer support for French native clients via phone, email and chat
• Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry.
• Balance customer service considerations with the exercise of efficiency with respect to time and call control.
• Dialogue with the member to identify and offer the best products and services to meet the member’s needs.

Candidate profile

Must have
• Proficiency in French (written and verbal) and medium level of English
• Eloquent vocabulary and high level of reading comprehension
• Proactive and outgoing personality
• High level of customer service, soft skills
• Problem solving and analytical skills
• Orientation to embrace diversity on a daily basis with professionalism
• Good knowledge of computer operations, good social media and phone devices usage

• Contact center experience
• Academic background in Psychology | related fields. Life coach, teacher, vocation to provide aid, social responsibility enthusiast – volunteer
• Ability to drive personalized coaching with a positive attitude
• Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers
• Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed


Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 – 19:00, Monday to Sunday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

Added:01-09-2016 Expire:30-09-2016
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Team member quote

"The company recognizes team members as one of its main assets and as the face of the business. Our team members are motivated to improve their skills through different training programs because only well trained and highly motivated team members can make the customers happy."

Operations manager