Work at TELUS International

Website Support with French

Bucharest, Romania

Job description

Your responsibilities:
• Offering best level customer support for French native clients via phone, email and chat
• Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry.
• Balance customer service considerations with the exercise of efficiency with respect to time and call control.
• Dialogue with the member to identify and offer the best products and services to meet the member’s needs.

Candidate profile

Must have
• Proficiency in French (written and verbal) and medium level of English
• Eloquent vocabulary and high level of reading comprehension
• Proactive and outgoing personality
• High level of customer service, soft skills
• Problem solving and analytical skills
• Orientation to embrace diversity on a daily basis with professionalism
• Good knowledge of computer operations, good social media and phone devices usage

Desirable
• Contact center experience
• Academic background in Psychology | related fields. Life coach, teacher, vocation to provide aid, social responsibility enthusiast – volunteer
• Ability to drive personalized coaching with a positive attitude
• Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers
• Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed

Benefits

Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 – 19:00, Monday to Sunday
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
Meal tickets shall be granted monthly
Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

Added:01-09-2016 Expire:30-09-2016
Apply now

The value of a caring culture.

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. Discover the benefits of working with us.

Learn more 

Did you know?

TELUS International Europe Romania is among the "Most Loved Employers" in the BPO sector according to the Inspire Group and Mercury Research.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

"I wanted to work in a multilingual company. TELUS International Europe is a place full of amazing people from which you have a lot of things to learn."

Victor
Intern marketing specialist