Video: Why Eastern Europe is a Great Bet for Customer Service Outsourcing - TELUS International Europe

We use cookies to ensure you get the best experience on our website. By continuing to browse our site you are agreeing to our use of cookies. Read more

  • Video: Why Eastern Europe is a Great Bet for Customer Service Outsourcing

    Posted by Jennifer Bach

    October 25 2013

    Note: This article was originally published on TELUS International blog.

    economy.bgLast month, TELUS International President Jeffrey Puritt sat down with Magazine to discuss the company’s expansion into Eastern Europe. Jeff also shared his thoughts on the future of outsourcing, and its impact on countries like Bulgaria and Romania (See “Romania Becoming Hub for Multilingual Contact Center Services”), two countries where TELUS International now operates through its TELUS International Europe – powered by TELUS offices.

    According to the interview, the outsourcing industry has evolved. Decisions to outsource and where to locate are no longer based on cost savings alone. Rather, companies are looking to partner with an outsourcer that shares their same values and can represent their brand effectively to customers.

    Finding the right outsourcing partner requires working with competent team members with the right education and skills. It also requires access to infrastructure, connectivity and a business environment that will support the company’s business goals.

    Eastern Europe offers all of this, including tremendous multilingual capabilities (see “Five Keys to Effective Multilingual Customer Support”), which will make the region extremely attractive to global organizations for years to come. Companies can take advantage of one location to serve many, many markets. The TELUS International Europe – powered by TELUS team alone covers 30 different languages.

    Hear more of what Jeff had to say about the origins and development of the outsourcing industry, including opportunities for growth and enhanced partnerships:

    Customer experience innovation

    The full article and additional videos (in English) are available at

Did you know?

In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

“We consider our client a partner. As a result, we’re always looking for ways to improve the game. We proactively share our analysis on CSAT, player feedback and client policies. Significant changes have been made as a result of our input.”

TELUS International operations team member