Issue 3 – Customers First magazine! Strategy and innovation in travel and hospitality
May 30, 2017
The third issue of our Customers First magazine is now available! The latest edition is all about travel and hospitality, featuring insights from industry experts and top brands like JetBlue, Turo, Joie de Vivre, Lux* Resorts and Hotels and more.
Inside this issue, you’ll discover:
How JetBlue keeps its (customers) cool in a crisis – An interview with Laurie Meacham, customer commitment and social media manager at JetBlue, on turning challenging travel experiences into opportunities for customer delight.
The rise of white-glove customer service – The different ways travel and hospitality companies are turning loyal customers into proactive brand advocates, and the growing role of the contact center.
Why Las Vegas is a sure bet for outsourcing – Some of the top reasons why the city’s popularity is soaring as a contact center destination.
The sharing economy and the future of travel and hospitality – A look at the symbiotic nature of the disrupter and disrupted, and what it means for the customer.
Gaining a 360-degree view of the customer – How top brands are using data to personalize the customer experience and the unexpected, but beneficial, results.
And much more!
For feedback or suggestions on topics you would like to see covered in future editions, please contact us on Twitter at @TELUS_eu.
TELUS International Europe plans to bring back home 150 educated Bulgarians by the end of 2017. They will become part of the TELUS International team and will start a career in an international environment in their homeland.