Resources new - TELUS International Europe

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  • Keep up-to-date with our latest thinking

    For our clients, our staff and our processes

    Keep up-to-date with the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions, everything from the best outsourcing destinations to best practices for multilingual project implementation.

    A short summary of our articles: most managers start in our call center (delivery centers) as agents during their studies; the remaining 30% have had previous experience at top outsourcing competitors offering BPO services. All staff with great potential go through regular assessment sessions, dedicated management training and receive incentives based on operational as well as long-term strategic projects. Continuous process improvement is part of the everyday work of the call center operational management. it is supported by our Transformation Team experts, who are trained in Six Sigma methodology.

Want to know more of our latest thinking?

Visit the full blog

see all articles
  • Resources Library

    Open to inspiration

    Would you like more practical information about our approach and how we have overcome challenges and turned them into opportunities? Or maybe you are looking for development ideas for your business? Dive into our collection of valuable articles and find unexpected solutions and even more reasons why TELUS International Europe is a market leader…

    Resources Library
  • Videos

    Sit back and let us do the talking

    Hear what we do and how we do it straight from our people. Witness real enthusiasm on the faces of the people who provide their valuable help to the entire world. Play our videos and see TELUS International Europe in its true colors!

    • Who is TELUS International...

    • Virtual site tour...

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Did you know?

Our parent, TELUS, is one of Canada’s top IT hosting providers, with over 20 years of experience managing infrastructure and IT services.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

TELUS International operations team member