The gaming industry relies more and more on the high quality of customer service for its clients provided 24/7, across all communication channels. - TELUS International Europe

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  • The gaming industry relies more and more on the high quality of customer service for its clients provided 24/7, across all communication channels.

    TELUS International Europe is among the few companies present at Gamescom that provides full range of Customer Care Support in more than 30 languages for the gaming industry. 

    To provide customer service for gamers in their language and be part of their culture is not enough to make them loyal customers. You need to go beyond their expectations and fascinate them. To achieve that goal more and more gaming studios now turn to outsourcing companies specialized in the BPO services (Business Process Outsourcing). TELUS International Europe reports that the need for constant interaction between gaming studios and their players now urges more and more gaming companies to attract contact centers as their partners.

    These partnerships turn into a growing trend in the gaming industry as the contact centers provide higher quality of customer service for gamers, which increases player’s satisfaction and creates precondition for customer loyalty. Also, contact centers interact with customers in real-time, account of the specific desires of various customers around the world thus enabling gaming studios to receive timely feedback and to adjust to the new demands on the market.

    “For gaming companies using BPO services the high quality of customer service turns into a competitive advantage, which is extremely valuable in this competitive industry. Outsourcing offers the opportunity for consolidation of business processes, optimization of costs and increase in CSAT rates. If to this we add our capability for providing customer service to our clients globally from one location in over 30 languages (ONE STOP SHOP) then we achieve synergy and precondition for Win Win partnership,” comments Philippe Ougrinov from TELUS International Europe Powered by TELUS.

    TELUS International Europe has solid experience in the gaming sector by offering customer service in over 30 languages through phone, email, chat and social media. To ensure the high quality of the service provided TELUS International Europe has a special recruitment process. The teams providing customer support for players are passionate gamers who respect the gaming culture and speak the gaming language.

    You can find out more about TELUS International Europe powered by TELUS and the service that it offers on our booth D025, hall 4.1. 


    About TELUS International Europe powered by TELUS

    TELUS International Europe is an industry leader in BPO (business process outsourcing) and contact center solutions, and is one of the largest providers in Eastern Europe with a total of 1000 employees across 4 sites; Sofia, Plovdiv, Bucharest and Craiova. TELUS International Europe offers contact center solutions and innovative customer service support for global customers in over 30 languages. In 2012, TELUS International Europe became part of TELUS International, a global BPO company with almost 16,000 team members around the world.

    TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada with CAD $10.6 billion (€8.3 billion) of annual revenue and 12.8 million customer connections. The company has solid experience in providing BPO services for the gaming industry as it partners with leading companies in the sector.


    Media Contact:

    Desislava Rangelova

    Communication manager

    e-mail: Tel: +359 2 931 73 30

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