TELUS International Europe, the Canadian global BPO with footprint in Europe will participate in the 17th edition of Contact Center World in Berlin - TELUS International Europe
  • TELUS International Europe, the Canadian global BPO with footprint in Europe will participate in the 17th edition of Contact Center World in Berlin

    19 February, 2015

    Sofia – On 24th and 25th of February, 2015, TELUS International Europe will attend the Contact Center World (CCW) Fair, the leading European event for the customer service and call center industry. This year, the event will take place again at the Estrel Convention Center, in Berlin. You can stop by at our booth and/or schedule a meeting with us at the Meeting Area at International Plaza.

    From where we sit, as a leading European provider of multilingual BPO, ITO, Risk Management Solutions, serving our clients in over 30 languages (including German, English, French, Italian and Spanish) we are always looking forward to participating in this event.

    The history of our company, dating back to 2004, showcases our development in both our resource capabilities and expansion of our portfolio of German clients. Over 300 of our 1,700+ team members are German speakers and 8 of our clients belong to the DACH region, half of which are Fortune 500 companies.

    Only in 2014, two of the leading players in the E-commerce sector in Germany entrusted us with their customers and business. On our side we deliver on their needs with best-in-class customer care services in their industry and act as trusted advisor in their business growth.

    Our strong relationship with our German clients is even more facilitated by our German speaking managerial structure (both middle and executive management) who not only share the same language with our clients, but also the German mindset and culture of excellence in quality. Plus, our sites in Romania and Bulgaria are just a short 2 hour flight from Munich, Frankfurt, Berlin and Dortmund.

    A major factor making us a preferred partner by our German clients are our unique Transformation capabilities. We at TELUS International Europe are one of a handful of outsourced business process providers that are transforming this sector by introducing Business Process Improvement (BPI) services. We have invested in certifications and onboarding programs for all team members to create a unique process oriented eco-system. Over 100 of our managers, account managers, team leaders and supervisors in Bulgaria and Romania are trained in Six Sigma methodology and help our clients to innovate and improve their business processes in terms of speed, quality, cost and flexibility.

    Our industry specialization and cross-industry experience enable us to provide best-in-class services (BPO, ITO and Risk Management Services) and add value to your business in 6 focus industries:

    – Travel & leisure

    – Telecom & technology

    – Retail, e-commerce & logistics

    – Financial services

    – Healthcare

    – Video games

    Our unique multilingual “One Stop Shop” delivery model, comprising services from BPO, ITO to Risk Management solutions, along with our Transformation and Consulting Capabilities not only help our partners with their efforts in improving operating efficiency and effectiveness across their value chain, but also serves as their primary touch point for enabling business growth.

    For scheduling a meeting in German or English languages please contact:

    Stefan Abadzhiev

    Senior Sales Manager EMEA

    TELUS International Europe

    stefan.abadzhiev@telusinternational.com

    Mobile: +359 894 37 77 14

    About TELUS International Europe

    TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish.

    TELUS International Europe has 2,000+ seats capacity in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).

    TELUS International Europe is a proud member of the TELUS International family with 1,700+ team members in Europe. TELUS International is a global BPO company with over 16,000 team members around the world, including in Canada, the United States, Central America, the Philippines and Europe.

    With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

    As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.4 million customer connections.

    For more information, visit: telusinternational-europe.com

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