Press kit - TELUS International Europe

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General press information

TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish. The company has 1,600 positions in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).

TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 16,000 team members around the world, including in Canada, the United States, Europe, Central America and the Philippines.

With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.3 million customer connections. For more information, visit: telusinternational.com.

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Did you know?

At the “Happiness & Wellbeing Awards” in Romania, TELUS International was recognized for promoting wellbeing in an outside of the workplace.

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Team member quote

"As the name already says, TELUS International is international. For me, it breaks down the borders with your colleagues and your work."

Peter
Support agent