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Player Support Specialist with Hungarian and English for League of Legends

Sofia, Bulgaria

Job description

YOU WILL:

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

YOU ARE:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
• Proficient in Hungarian language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
• Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience

WE OFFER:

• Stable job – we offer permanent labor contracts
• Attractive remuneration
• Transportation allowance
• Meal tickets shall be granted monthly
• Excellent multinational business environment
• Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous support and learning

Added:09-10-2017 Expire:09-11-2017
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