Interview with Krasimir Kolev - TELUS International Europe
  • Interview with Krasimir Kolev

    DSC_81821. When did you start working at TELUS International Europe and what was your first position/project?

    I joined TELUS International Europe in November 2005. I had just started university and was looking for a part-time job. TELUS International Europe was a great opportunity for me, not only because I was able to work on a very interesting German project, but because I was also able to attend classes during the day and then go to work in the evenings and on Saturday. I did not have very much free time in those years, but I didn’t realize then how beneficial these efforts would be for my future.

    2. What’s your career path within the company? (When, how and why did you get promoted?)

    In 2006 I was promoted to Assistant Supervisor and in 2008 I started as an Account Manager on my first German project. Today, I am a part of the Transition and Transformation team and my role is Senior Transition Manager. We mainly concentrate on project implementation for the company’s new customers but we also put a lot of effort into process optimization.

    3. What makes TELUS International Europe different from its competitors?

    I really like the fact that our job is extremely dynamic. It’s a great opportunity to work with different companies which have individual business profiles and situations – you could work with a Travel and Leisure company from Belgium, a Telecom firm from Germany or a Payment Service Provider from the UK. My job has allowed me to learn so much about the best practices and the internal processes of each Customer and to be able constantly to propose improvement initiatives based on our experience. This is one of the reasons why we can add value to our Clients and not be just a service provider, but a partner that can streamline their processes and make them more effective.

    4. For you, what does “customer first” mean? (As you know, this is one of TI’s main values.)

    For me, it means that we should understand, manage and meet (or even exceed) the Client’s expectations. This attitude can help us to be a proactive partner for our Clients and to propose a value-added package of services which can improve and optimize our Clients’ processes and make them more efficient and transparent for their customers.

    5. What would you say to a candidate to convince him/her to join the team?

    I would just let the candidate talk to other team members in order to gauge the TELUS International Europe and TI spirit. This will give him/her an objective understanding of the atmosphere here, the remuneration packages we offer and the friendly environment. The CSR and initiatives like “Day of Giving” make TELUS International Europe/TI a different company and I think that could be interesting and attractive for all new candidates.

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Team member quote

"Our move to TELUS International was carefully looked after by the Transitions Team. We felt confident that all aspects of our Care Operations were taken into consideration. TELUS has been offering great service since we launched and will be instrumental as we grow our business."

TELUS International client
Sr. Operations Manager
Mobility provider