Romania — A new shining star on the outsourcing landscape in 2016
June 16, 2016
This article is from the premier issue of Customers First magazine – sharing global insights on customer strategy and innovation.
Romania’s reputation as an attractive outsourcing destination is on the rise. The country has been climbing in various rankings as a top outsourcing location not only in Europe, but also globally. For example, Romania ranked 4th among the world’s preferred outsourcing locations in the latest BPO and Shared Service Location Index by Cushman & Wakefield.
Here are four big reasons why Romania is an excellent outsourcing destination:
1. Extensive language capabilities – A recent study conducted by the Association of Business Service Leaders in Romania (ABSL) reports that 90% of students speak English, 26% French, 17% Spanish, 8% German and 5% Italian. With 40 languages spoken in delivery centers, Romania is a dream come true for international companies looking to outsource multilingual customer care to one partner.
2. Large pool of IT professionals – The Romanian Employers’ Association of the Software and Services Industry estimates that Romania has more than 100,000 IT professionals. The labor force has a steady influx of educated candidates, with 300,000 post-secondary graduates per year, 4,000 of whom have an education in computer science.
3. EU member state – As a European Union member, Romania is favorably positioned as a safe and sustainable country for outsourcing. Any legal or financial issues are simplified under European Union law.
4. Competitive labor costs – The average cost of living in Romania is one of the lowest in the European Union, resulting in significant savings for outsourcers.
(English) In today’s global business environment where customer diversity and global operations are increasingly common, call centers need to offer some level of multilingual support to remain competitive. Multilingual support allows call centers to continue servicing their existing client base while also going after new business opportunities and generating additional revenue.