Experts discuss Fraud Management at TELUS International Europe Executive Breakfast
March 10, 2016
By Luisa Grigore
Last year, we launched our very own business events series with Zendesk entitled Executive Breakfasts. With the motto “Innovations and Networking”, the event brings together business owners and service providers to discuss topics of importance.
On February 18, 2016, we were thrilled to host the third edition of the Executive Breakfast in Paris, France. Organized in cooperation with CMCA, a French consulting company specializing in Credit Management, the event was held at the prestigious Canadian Cultural Center.
In choosing the topic for this edition of the Executive Breakfast we leveraged our expertise and seven years of experience in fraud and risk management practices. Recent advancements in technology and new disruptive business models helped to influence and frame our theme: “The top 10 trends that will transform fraud management in 2016”.
The event gathered over 75 of the top fraud management experts and decision makers from the retail, games, bank and telecommunications sectors in France. The presenters included:
– Yves Pechine, Head of Payment Security Department at Crédit Agricole Cards & Payments;
– François-Xavier Rousselot, Professor of Machine Learning at IE Business School;
– Benoît de Saint Sernin, Director of the European School for Economic Intelligence;
– Chantal Lerrant, CEO at INTERSUD;
– Jean Carvajal, CEO at Investbook;
– Laurent Leloup, Blockcain Evangelist at FinYear; and our very own,
– Julien Marcenac, Head of Risk and Fraud Management Solutions at TELUS International
Among the themes discussed were fraud management 2.0, machine learning, social engineering, blockchains, customer-centricity, crowdfunding, knowing your customer and customer due diligence. The presenters addressed not only the latest breakthroughs in the fight against fraud, but most importantly, helped the attendees understand the new developments in fraud management and how to take action.
One of the key learnings of the event was that the fight against fraud is dependent on understanding the context of a transaction. Today, however, the digital environment makes that context more complex and therefore more difficult to understand. To address that challenge one of the trends discussed was the usage of biomentrics. Starting this summer, North American and British MasterCard holders will validate their online purchases using facial recognition. Biometrics will revolutionize client authentication, payment, and even authentication processes within companies.
The Executive Breakfast served as an excellent platform for not only meeting potential business partners, but as an opportunity for sharing innovations. We would be happy to have you at our next Executive Breakfast in Paris this May. Stay tuned for more details!
From left to right: Philippe Lecerf, Sales Director France & Italy at TELUS International Europe, Philippe Decaudin, Founder of CMCA, and François-Xavier Rousselot, Professor of Machine Learning at IE Business School
From left to right: Philippe Lecerf, Sales Director France & Italy at TELUS International Europe, Philippe Decaudin, Founder of CMCA, and Yves Pechine, Head of Payment Security Department at Crédit Agricole Cards & Payments
Xavier Marcenac, President of TELUS International Europe, speaking with L’honorable Lawrence Cannon, Ambassador of Canada in France.
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