Infographic: Shaping the Next Generation of Customer Experience: Insights & Trends in E-commerce - TELUS International Europe

We use cookies to ensure you get the best experience on our website. By continuing to browse our site you are agreeing to our use of cookies. Read more

  • Infographic: Shaping the Next Generation of Customer Experience: Insights & Trends in E-commerce

    Customers demand 24/7 support and they expect it anytime, anywhere and from any device. Therefore, customer service is constantly evolving and innovation is a big part of improving the customer experience. Adapting your customer service to the expectations, channels and values of your customers will genuinely help them innovate, versus just keep the machine cranking.

    Customer experience innovation is now a game changer in the rapidly growing e-commerce industry. The 3 big trends underway – generation Y, chat and social media, and corporate culture – will largely impact the e-commerce customer service in the coming years. Therefore, keep in mind those trends and the best practices on delivering exceptional customer interactions presented in this infographic.

    Download the FREE infographic and learn about 3 Big Shifts underway:

    – Gen Y – the big customer service wave

    – Chat and Social Media

    – Corporate Culture

Did you know?

At the “Happiness & Wellbeing Awards” in Romania, TELUS International was recognized for promoting wellbeing in an outside of the workplace.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

"Our move to TELUS International was carefully looked after by the Transitions Team. We felt confident that all aspects of our Care Operations were taken into consideration. TELUS has been offering great service since we launched and will be instrumental as we grow our business."

TELUS International client
Sr. Operations Manager
Mobility provider