Infographic: Shaping the Next Generation of Customer Experience: Insights & Trends in E-commerce - TELUS International Europe

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  • Infographic: Shaping the Next Generation of Customer Experience: Insights & Trends in E-commerce

    Customers demand 24/7 support and they expect it anytime, anywhere and from any device. Therefore, customer service is constantly evolving and innovation is a big part of improving the customer experience. Adapting your customer service to the expectations, channels and values of your customers will genuinely help them innovate, versus just keep the machine cranking.

    Customer experience innovation is now a game changer in the rapidly growing e-commerce industry. The 3 big trends underway – generation Y, chat and social media, and corporate culture – will largely impact the e-commerce customer service in the coming years. Therefore, keep in mind those trends and the best practices on delivering exceptional customer interactions presented in this infographic.

    Download the FREE infographic and learn about 3 Big Shifts underway:

    – Gen Y – the big customer service wave

    – Chat and Social Media

    – Corporate Culture



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Team member quote

“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

TELUS International operations team member