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Check out TELUS International Europe at a glance

TELUS International Europe is a premium European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.


We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.

  • Multichannel customer solutions

    Multilingual, multichannel customer support

    Customer acquisition & loyalty program/s

    Technical support

    Back-office support activities

  • Risk management

    Staff screening

    Transaction monitoring & fraud detection

    Charge-back and dispute management

  • IT outsourcing

    Help desk services

    IT infrastructure & database administration

    Application development

  • Transformation solutions

    Process mapping

    Gap analysis

    Business systems integration

    Six Sigma expertise

    Feasibility study

  • Social media solutions

    Social media monitoring & analysis

    Social media engagement

    Community management

Language capabilities

“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.

Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.

See all languages

The industries we proudly serve!

We have acquired extensive know-how and industry expertise across six major industries:

  • Travel & leisure

    Support your customers worldwide at lower costs.

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  • Retail & e-Commerce

    Get a faster response time and increased client conversion rate.

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  • IT & telecom

    Ensure faster market penetration, the improvement of service quality and reduction of operational costs.

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  • Financial services

    Attract, convert and retain customers.

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  • Pharma & healthcare

    Build customer loyalty with our reliable, high quality global services.

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  • Games

    We take care of your players, while you take care of building amazing games.

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The latest thinking from TELUS International Europe

Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.

Subscribe to our blog and newsletter!

On-point info for on-point people!


TELUS International Europe in action

Our best videos

Because an image is worth a thousand words.

  • Virtual Site Tour: Europe

  • TELUS Days Of Giving, Bucharest, Romania - 2016

  • TELUS Day Of Giving, Bulgaria - 2015

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Did you know?

Our parent, TELUS, is one of Canada’s top IT hosting providers, with over 20 years of experience managing infrastructure and IT services.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

"I’m really happy that I can be part of this company. That I can help other people, that I can support them when they have problems and that we can find solutions together. In the end, we are all happy!"

Customer support agent