Issue 2 – Customers First magazine! Global insights on customer strategy and innovation - TELUS International Europe

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  • Issue 2 – Customers First magazine! Global insights on customer strategy and innovation

    October 10, 2016

    ti-cfmy01i02-tabletwithcoverCheck out the second edition of our Customers First magazine for global insights on strategy and innovation in the contact center and beyond.

    Grab the PDF. Or read it online here.

    Inside this issue you’ll discover:

    Ten years of giving – A look at the global impact of our global volunteer events, the TELUS Days of Giving

    The importance of balancing digital and traditional customer service – Keys to ensuring the human element remains present in your company’s digital customer service strategy

    The Internet of Things and the complex contact center – The effects of IoT on resourcing and training in the contact center, with excerpts from the IDC InfoBrief “Preparing your support team for the IoT–connected consumer

    Engaging in the business of multilingual – An interview with Dave Lowther, Director of Operations for Koodo Mobile, on delivering effective multichannel, multilingual customer support in the highly competitive telecommunications marketplace

    The workhorse of the contact center: email – Why email has remained the number one option for customer support, and how to optimize it for the modern customer service environment

    And much more!

    Missed the premier issue of Customers First? Don’t worry, you can still grab the PDF, or read it online.

    For feedback or suggestions on topics you would like to see covered in future editions, please reach out to our editorial team (listed in the magazine) or contact us on Twitter at @TELUSInt.

Did you know?

In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.

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Team member quote

“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

TELUS International operations team member