Operations management

Help our clients run their customer service operations

Help our clients run their customer service operations

We are masterminds of operational excellence! With some of the brightest minds in the industry, we solve unique, constantly evolving problems day in and day out. We thrive on finding creative solutions to our clients’ unique customer care situations.

You’ll be part of dynamic and highly trained team of global specialists – from Operations, to Workforce Management, to Quality Assurance, and more, you’ll be responsible for meeting our clients’ expectations and high standards. This is the type of job where every challenge is a great opportunity to showcase your skills at making things better.

And the best part – you’ll be part of a growing global team with global operations. TELUS International has over 20,000 team members with service delivery centers in North America, Central America, Europe and Asia. And our Canadian telecom parent company, TELUS, is a top 500 global brand. With TELUS, you’re in good company.

  • Team member quote

    "Our move to TELUS International was carefully looked after by the Transitions Team. We felt confident that all aspects of our Care Operations were taken into consideration. TELUS has been offering great service since we launched and will be instrumental as we grow our business."

    TELUS International client
    Sr. Operations Manager
    Mobility provider

  • Team member quote

    "The company recognizes team members as one of its main assets and as the face of the business. Our team members are motivated to improve their skills through different training programs because only well trained and highly motivated team members can make the customers happy."

    Operations manager

Why join our operations team?

  • Put your creative, problem-solving skills to good use
  • Work directly with top brands helping them solve their customer support needs
  • Enjoy inspiring workspaces with super engaged people
  • Take advantage of our unique perks and employment benefits
  • Thrive in a strong, multilingual corporate culture

Recognize yourself? Check out the open positions here!

 What’s a typical day like @ TELUS International Europe? See for yourself!

Did you know?

In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

Find a great job now

Team member quote

“We consider our client a partner. As a result, we’re always looking for ways to improve the game. We proactively share our analysis on CSAT, player feedback and client policies. Significant changes have been made as a result of our input.”

TELUS International operations team member