It’s in our nature to care and we show it through our numerous benefits and perks
We are committed to upholding our caring culture that puts both team members and customers first. Many of our benefits are based on direct employee feedback addressing what our team members really want to make their lives happier and healthier.
Time is precious and life is busy. That’s why we try to adapt to our team members’ lifestyles as much as we can, offering day or night shifts with full or part-time hours. Team members working at night can still take advantage of our fun and social environment with perks such as games rooms, relax rooms, an onsite library, and more. We also ensure transportation to your doorstep when your late shift is over.
Our offices have become known for their innovative, fun and pleasant design. From themed meetings rooms, to games rooms, to café-style eating areas, we know that the quality of our office space matters. With innovative surroundings, our goal is to inspire our team members to think differently every day as well as create fun and relaxing areas just for them.Take a tour of our European facilities now
As much as possible, we aim to locate our offices in the most convenient locations for our team members. In both Bucharest and Sofia, we are located next to the largest malls in the city full of restaurants and shops (even an ice rink and roller coaster in AFI Park!). Our offices are easily accessible by public transit so you won’t spend your precious time stuck in traffic. For those working late, we offer taxi vouchers to make sure you get home safely.
Investing in your learning and development
A big part of our philosophy is to promote from within. Over 70% of our managerial team started as agents. Your career journey starts with the “Learning @ TI Roadmap” and its IEvolve, IAspire, IExcel and ILead programs. No matter what stage of your career, role, or tenure with the company, we have learning programs designed to develop you personally and professionally.
Customer Care Academy
Do You want to try something new and perspective? Then enroll in our Customer Care Academy with German or French and start your professional career! In this course you will learn how to deal with any kind of customers. You will become an empathy master who can manage conflict situations and be ready for communication with native speakers. For further information, call our free number +359 800 18 070 or click here to chat with us!
We take great pride in our multilingual capabilities and welcome team members with a passion to serve customers in different languages. We also offer courses for those looking to improve their English-language skills. Other language courses are often offered as well like French and even Bulgarian so that you can quickly adapt to the local language and culture.
Health & wellness
Happy, healthy team members create happy, satisfied customers. That’s why we invest in your wellbeing as much as we can. When it comes to health insurance, we work with the best local suppliers to offer the best packages for both you and your family. And that’s just the beginning. Depending on your office location, we also offer free onsite massages, ergonomics classes, access to an onsite psychologist, nutritionist health lectures, onsite dental checks, onsite vaccines and more!
Be active & have fun
As the saying goes, a team that plays together stays together. In addition to our onsite gym in Sofia, we host fun activities both in and outside of the office. This includes weekly yoga classes with a certified instructor, tennis games on one of the best red clay tennis courts in Sofia, marathons with group training sessions, corporate games and competitions, and more. We also offer discounts to numerous sport facilities including gyms, dance studios and other exercise classes.
We know that it’s our team members who make our company truly special, and our caring culture comes to life because of them. From team events to awards to regular treats, we make sure to recognize good work and say “thank you” on a regular basis.
Giving back to the community is part of our caring culture, and we do it like no other BPO in the industry. Every year we lend a hand during our TELUS Days of Giving throughout Bulgaria and Romania impacting young children in need. For us, it’s about helping our team members make meaningful social change in their own backyards. See a few of our TELUS Days of Giving in action.