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We deliver multilingual customer care services to clients all over the world.
TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 3,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. TELUS International Europe is a proud member of the TELUS International family.
TELUS International is a global BPO company with over 25,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 200 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with almost USD$10 billion of annual revenue and 12.7 million customer connections. For more information, please visit: telusinternational.com.
In less than ten years, we have become the leading European provider of multilingual contact center and BPO solutions and a proud member of the TELUS International family.
CallPoint founded in Sofia by Xavier MARCENAC, Philippe OUGRINOV and Olga MARCENAC
CallPoint Romania founded in Bucharest, by Yann BIDAN and Grégoire VIGROUX
Opening of the second site in Bulgaria, in Plovdiv
EBRD becomes shareholder in CallPoint
Opening of the second site in Romania, in Craiova, CallPoint joins the TELUS International family
1,000 employees at European level, almost 16,000 employees around the world
CallPoint becomes TELUS International Europe
More than 2000 employees in Europe
Excellent language skills, bilingual near-native level
Economic and political stability
European Union member states
Strong aptitude for IT
Cultural and geographical proximity to Europe and the USA
Top outsourcing countries in Europe, according to an A&T Kearney ranking
Mature outsourcing destinations (BPO and ITO players in both countries since the 2000s)
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