Who we are | TELUS International Europe
  • We started small, but we’re growing fast!

    We deliver multilingual customer care services to clients all over the world.

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 3,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 25,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with almost USD$10 billion of annual revenue and 12.6 million customer connections. For more information, please visit: telusinternational.com.

    In less than ten years, we have become the leading European provider of multilingual contact center and BPO solutions and a proud member of the TELUS International family.

    • 2004

      CallPoint founded in Sofia by Xavier MARCENAC, Philippe OUGRINOV and Olga MARCENAC

    • 2007

      CallPoint Romania founded in Bucharest, by Yann BIDAN and Grégoire VIGROUX

    • 2009

      Opening of the second site in Bulgaria, in Plovdiv

    • 2011

      EBRD becomes shareholder in CallPoint

    • 2012

      Opening of the second site in Romania, in Craiova, CallPoint joins the TELUS International family

    • 2013

      1,000 employees at European level, almost 16,000 employees around the world

    • 2014

      CallPoint becomes TELUS International Europe

    • 2015

      More than 2000 employees in Europe

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  • Benefits of outsourcing in Eastern Europe

    Bulgaria & Romania

    Excellent language skills, bilingual near-native level

    Economic and political stability

    European Union member states

    Strong aptitude for IT

    Cultural and geographical proximity to Europe and the USA

    Top outsourcing countries in Europe, according to an A&T Kearney ranking

    Mature outsourcing destinations (BPO and ITO players in both countries since the 2000s)

      • Bulgaria is ranked 3rd in the world as preferred outsourcing destinations by the 2015 BPO and Shared Service Location Index by Cushman and Wakefield
      • The 2016 A.T. Kearney Index ranked Bulgaria 2nd among the most attractive outsourcing destinations in Europe
      • Bulgaria is 3rd in Europe and 10th globally in absolute number of certified IT professionals
      • The Bulgarian Outsourcing Association expects the number of the employed in the outsourcing sector in Bulgaria to reach 48 000 by 2018
      • The Washington DC-based research firm, Clutch, focused on the IT market has ranked Bulgaria 5th Top Outsourcing country in the world and 1st in Eastern Europe where to set up operations
      • Romania is ranked 4th in the world as preferred outsourcing destinations by the 2015 BPO and Shared Service Location Index by Cushman and Wakefield
      • The 2016 A.T. Kearney Index ranked Romania 3rd among the most attractive outsourcing destinations in Europe
      • A 2014 study by KPMG ranked Romania as the fastest growing market in the European Union in terms of IT outsourcing services
      • According to the Times Outsourcing Business supplement 2012, Romania occupies 6th position globally in the top 10 emerging outsourcing destinations
      • Romania is 1st in Europe and 6th in the world, in terms of number of certified IT specialists

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  • Welcome to our Class A headquarters in Bulgaria and Romania!

    Take a look or drop by and see us.

    • Providing a positive working environment is our top priority, because we care about the well-being of our team members.
    • We have a constant focus on security. All TELUS International Europe delivery sites are earthquake proof, have electrical independence (through power generators and UPS on every PC). We maintain secure office access through personal access badges with 24/7 guard surveillance and video cameras.

More about our people

Meet our people

Did you know?

In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

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Team member quote

"For me, working at TELUS International means helping people in my own language and in their own language – and it allows me to live abroad. It’s the total package!"

Peter
Customer support agent