We Share Insights with Google at the Call Center Week Event in Las Vegas
TELUS International Europe’s partner TELUS International together with Google will be participating in the Call Center Week event held in Las Vegas from June 10 to June 14. The Call Center Week is the most comprehensive call center event in the world where over 1,200 customer-focused executives come together to discuss strategies for executing innovation in a multi-channel environment for the purpose of enhancing customer experience.
Together with Google representatives of TELUS International will be discussing the topic:
The Role of Culture in Delivering World-Class Customer Service: Insights from Google & TELUS International
In this joint presentation, global technology company Google presents alongside their global contact center provider, TELUS International, to discuss the role of culture in rallying agents and transforming customer service. Using examples and best practices, this session covers:
– How to drive and sustain a customer-service culture from the start;
– Implementing incentives to inspire “extra-mile” agent performance;
– Creating a culture with meaning – getting your team to rally behind causes;
– Using culture to hire and retain the next wave of Millennial talent;
– The value of using social and collaborative tools in the workplace;
– Finding and selecting the right partners to bring your culture to life.
Walk away with new ideas and strategies for building a culture that attracts talent, enhances your brand, drives revenue, and most importantly, puts customers first.
Ranked first in Fortune Magazine’s best companies to work for – numerous years running
Jeffrey D. PurittPresident – TELUS International
One of Canada’s 10 Most Admired Corporate Cultures – Waterstone Human Capital
We’ll keep you posted on the outcomes of the event, so stay tuned.
TELUS International Europe proudly became member of TELUS International family in 2012 and thus positioned itself not only as a European but a global leader in the outsourcing industry. The participation of our partners in the Call Center Week Event will further enrich our practices in customer innovation and enhance the customer experience which is a top priority for us.
The customer of 2015 demands 24/7/365 support and expects it anytime, anywhere and from any device. This generation of shoppers simply wants service their way. They expect companies to solve problems quickly and they expect to enjoy themselves while they are doing it. The days of waiting patiently in line are long gone.