Let’s work together!
Did you know?
In addition to our Six Sigma focus, our commitment to best practices includes ITIL V3 compliance and ISO 20000:2011 certification.
The happier our employees are, the happier they make our customers!
TELUS International Europe offers its clients and partners a unique value proposition, a coherent and deeply embedded set of values that lives and breathes in the hearts and minds of all our team members. Our values reflect a cultural bias toward investing in our people, their education and welfare and the communities in which we live, work and serve as part of a deeply ingrained belief that happy team members ultimately result in happy customers:
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first.
Emulating and maintaining your brand & culture
Collaborative process & management transparency
Strategic CRM culture
Best practice sharing
Six-Sigma focus, 70% of managers certified
Ability to lift and transform client processes
Organizing for and enabling exponential growth
Process intelligence culture
People strategy focused on the individual
Days of Giving
Corporate Social Responsibility
Highly engaged workforce
Industry-leading attrition rate
Right-the first-time process improvements
Let’s work together!
We give where we live!
Our caring culture is one of the things we value most in this organization. It’s our commitment to invest in our people, their education and welfare, and the communities in which we live, work and serve. Fundamental to this culture is the belief that happy, engaged team members equal happy, satisfied customers.
Our philosophy – we give where we live – is about TELUS International and our team members making a difference. We know that coming together as a team to help our local communities fosters a sense of team spirit and raises engagement.
Our commitment to corporate social responsibility is a top priority. It is a fundamental part of our culture, which strives to embed our brand in the hearts and minds of our customers, team members, community partners and shareholders.
TELUS, our team members and retirees have volunteered more than 8 million hours of service since 2000. And we are not stopping there! We continue to expand our CSR programs in Europe and globally!
We work hard for every thank you.
CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.
Our very own President & CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.
TELUS International Europe won the award for best volunteer initiative for 2015 for the TELUS Day of Giving in the Complex for social services for children and families. The competition is organized by the National Alliance for Volunteer and Tulip Foundation, under the patronage of the President of Bulgaria Rosen Plevneliev.
TELUS International Europe was awarded the “Best CSR Initiative” award at the first annual Romanian Outsourcing Awards for Excellence. The goal of the event was to reward and celebrate the most prominent outsourcing firms in the Romanian Market and attended by senior figures from the Romanian government and top business. The awards were judged by eight respected experts, including CEOs, top academics, and two Romanian secretaries of state.
Our Corporate Social Responsibility was recognized by the Bulgarian Business leaders Forum (BBLF) at the most prestigious competition for CSR initiatives in Bulgaria. On February 25th, 2015, at the 12th Responsible Business Awards of BBLF, TELUS International Europe won the Special Engagement Award 2014 for the TELUS Day of Giving in Bulgaria.
TELUS International Europe is proud to have been awarded 2014 French-Romanian Chamber of Commerce (CCIFER) Best Business Growth Award. For the period August 2013 – August 2014 our Romanian operation achieved a 252% growth in revenue and 108% increase in team members (from 199 to 415 employees in 12 months).
TELUS International Europe was honored with the prestigious acknowledgement for Price Social Responsibility by the French-Romanian Chamber of Commerce (CCIFER) at its annual gala on November 29, 2013 in Bucharest, Romania. The CCIFER has over 400 company members that represent 120,000 employees and a turnover of 20 billion EUR.
Each year 1to1 Magazine honors a select number of customer-centric leaders. Congratulations to Ramon Icasiano, VP Player Advocacy, Service & Community, at Zynga, for his win based on our nomination. Past winners include executives from UPS, Harry Rosen, Macy’s, American Express, Best Buy and Southwest Airlines.
Recognizes excellence among outsourcing providers that demonstrate leadership, innovation and outstanding performance in the ITO and BPO industry. TELUS International was also ranked among the Global Services Top 10 Contact Centers (2010) and Top 10 Service Providers (2009).