We are different | TELUS Interational Europe

  • Our culture

    The happier our employees are, the happier they make our customers!

    TELUS International Europe offers its clients and partners a unique value proposition, a coherent and deeply embedded set of values that lives and breathes in the hearts and minds of all our team members. Our values reflect a cultural bias toward investing in our people, their education and welfare and the communities in which we live, work and serve as part of a deeply ingrained belief that happy team members ultimately result in happy customers:

    At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first.

    • Spirited teamwork

      Emulating and maintaining your brand & culture

      Partnership culture

      Collaborative process & management transparency

      Strategic CRM culture

      Best practice sharing

    • Agile thinking

      Six-Sigma focus, 70% of managers certified

      Ability to lift and transform client processes

      Organizing for and enabling exponential growth

      One-call strategies

      Process intelligence culture

    • Caring culture

      People strategy focused on the individual

      Days of Giving

      TI University

      Corporate Social Responsibility

      Community Boards

      T-Life

    • Customers first

      Executive engagement

      Highly engaged workforce

      Industry-leading attrition rate

      Measurement focus

      Right-the first-time process improvements

Let’s work together!

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  • Corporate Social Responsibility

    We give where we live!

    Our caring culture is one of the things we value most in this organization. It’s our commitment to invest in our people, their education and welfare, and the communities in which we live, work and serve. Fundamental to this culture is the belief that happy, engaged team members equal happy, satisfied customers.

    Our philosophy – we give where we live – is about TELUS International and our team members making a difference. We know that coming together as a team to help our local communities fosters a sense of team spirit and raises engagement.

    Our commitment to corporate social responsibility is a top priority. It is a fundamental part of our culture, which strives to embed our brand in the hearts and minds of our customers, team members, community partners and shareholders.

    TELUS, our team members and retirees have volunteered more than 8 million hours of service since 2000. And we are not stopping there! We continue to expand our CSR programs in Europe and globally!

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  • Our awards

    We work hard for every thank you.

    • Most Innovative Office in Romania

      tie-most-officeCBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.

    • Executive of the Year

      StevieIBAOur very own President & CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.

    • TELUS International Europe Romania was recognized for the benefits the company offers to its team members, at the “Happiness & Wellbeing Awards” Gala

      Centrul-FericiriiWe are happy to announce that TELUS International Europe Romania was recognized for the benefits the company offers to its team members, at the “Happiness & Wellbeing Awards” Gala organized by The Center of Happiness on December 10th in Bucharest, Romania. The event “Happiness & Wellbeing Awards” celebrated and gave recognition to those companies that have contributed to the wellbeing of Romanians in and outside the workplace in 2015.

    • TDOG volunteers from Plovdiv Office won the prestigious award Volunteer Initiative of the Year 2015

      LogoTELUS International Europe won the award for best volunteer initiative for 2015 for the TELUS Day of Giving in the Complex for social services for children and families. The competition is organized by the National Alliance for Volunteer and Tulip Foundation, under the patronage of the President of Bulgaria Rosen Plevneliev.

    • TELUS International Europe awarded Business Leader in CSR at the ABSL Annual Conference

      1444387977_8462 Taking into consideration the outstanding evolution of the Business Services sector in the past few years, the Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative, cutting edge initiatives of the industry during the ABSL Awards Gala 2015. The event took place on the 8th of October, 2015, at Radisson Blu, in Bucharest, Romania.

    • Best CSR Initiative of 2015 at the first annual Romanian Outsourcing Awards for Excellence

      logoTELUS International Europe was awarded the “Best CSR Initiative” award at the first annual Romanian Outsourcing Awards for Excellence. The goal of the event was to reward and celebrate the most prominent outsourcing firms in the Romanian Market and attended by senior figures from the Romanian government and top business. The awards were judged by eight respected experts, including CEOs, top academics, and two Romanian secretaries of state.

    • Special Engagement Award 2014 at the 12th Responsible Business Awards of the Bulgarian Business leaders Forum

      BBFL Our Corporate Social Responsibility was recognized by the Bulgarian Business leaders Forum (BBLF) at the most prestigious competition for CSR initiatives in Bulgaria. On February 25th, 2015, at the 12th Responsible Business Awards of BBLF, TELUS International Europe won the Special Engagement Award 2014 for the TELUS Day of Giving in Bulgaria.

    • Best Business Growth Award by the French-Romanian Chamber of Commerce - 2014

      logo_ccifi_roumanieTELUS International Europe is proud to have been awarded 2014 French-Romanian Chamber of Commerce (CCIFER) Best Business Growth Award. For the period August 2013 – August 2014 our Romanian operation achieved a 252% growth in revenue and 108% increase in team members (from 199 to 415 employees in 12 months).

    • Award for Best Corporate Social Responsibility Acknowledgment for the TELUS Day of Giving Initiative

      cciferTELUS International Europe was honored with the prestigious acknowledgement for Price Social Responsibility by the French-Romanian Chamber of Commerce (CCIFER) at its annual gala on November 29, 2013 in Bucharest, Romania. The CCIFER has over 400 company members that represent 120,000 employees and a turnover of 20 billion EUR.

    • 1to1 Customer Champion Award – 2012

      yeGJBsHOZy7BWFCBmbruJj8qaMR_nDbSKeYoV3uJIWYEach year 1to1 Magazine honors a select number of customer-centric leaders. Congratulations to Ramon Icasiano, VP Player Advocacy, Service & Community, at Zynga, for his win based on our nomination. Past winners include executives from UPS, Harry Rosen, Macy’s, American Express, Best Buy and Southwest Airlines.

    • Frost & Sullivan’s Leadership Award in Outsourcing – 2012

      puEeVAfA-kbG9_ayLzSHMU0uw7WXTuxBUtRwqUZuBVUTELUS International Central America is proud to have been awarded Frost & Sullivan's 2012 Central American & Caribbean Market Penetration Leadership Award in Contact Center Outsourcing.

    • Call Center Excellence Awards – 2012

      YiyyYjLbhNhGQykJ2EwHS7Qr2ZUl-586u6TZTmzet-wTELUS International was recognized for its Best Learning, Development and Recognition Program alongside Discover and Allianz at the 13th annual Call Center Week.

    • Stevie Award International Business - 2011

      image4TELUS International also received an honorary mention in the Stevie Awards' Video and Film category for the video documenting its CSR work in Central America.

    • Top Outsourcer by Contact Center World - 2011

      image5TELUS International has received this award, which recognizes outbound capabilities and revenue growth achieved through contact centers, for five consecutive years.

    • Global Services 100

      image6Recognizes excellence among outsourcing providers that demonstrate leadership, innovation and outstanding performance in the ITO and BPO industry. TELUS International was also ranked among the Global Services Top 10 Contact Centers (2010) and Top 10 Service Providers (2009).

Let’s create award-winning work together!

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  • Case studies

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    • Leading European rent-a-car operator

      We provide multilingual services for a leading rent-a-car operator, handling more than 4 million incoming reservation calls per year and 500,000 [...]

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    • Leading European rent-a-car operator

      We provide multilingual services for a leading rent-a-car operator, handling more than 4 million incoming reservation calls per year and 500,000 [...]

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    • Leading European rent-a-car operator

      We provide multilingual services for a leading rent-a-car operator, handling more than 4 million incoming reservation calls per year and 500,000 [...]

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    • Leading European rent-a-car operator

      We provide multilingual services for a leading rent-a-car operator, handling more than 4 million incoming reservation calls per year and 500,000 [...]

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    Did you know?

    TELUS International Europe Romania is among the "Most Loved Employers" in the BPO sector according to the Inspire Group and Mercury Research.

    Working at TELUS

    If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

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    Team member quote

    "Our move to TELUS International was carefully looked after by the Transitions Team. We felt confident that all aspects of our Care Operations were taken into consideration. TELUS has been offering great service since we launched and will be instrumental as we grow our business."

    TELUS International client
    Sr. Operations Manager
    Mobility provider