Our top 5 blog posts from 2014 – employee engagement, Gen Y, Bulgaria and more!
January 21, 2015
By Boryana Yordanova
As 2015 has just started, we’d like to take a moment to revisit the most popular posts. Throughout this year, our blog’s goal remains unchanged: to give insights and share best practices on customer service in the contact center outsourcing and business process outsourcing industry to professionals and not only.
#1 “What are the key trends that will change the BPO industry?”
What is the future of BPO? A question the answer to which have always got the interest of the professionals in our industry. Last year the outsourcemagazine.co.uk asked 40 commentators, among whom was TELUS International’s VP, Kevin Bottoms, what would be the key trends, technologies, people or organizations that will define the BPO space over the next five to ten years.
Don’t forget to check out our predictions for key trends in BPO for 2015 next week on our blog. Stay tuned!
#2 “CallPoint Rebrands to TELUS International Europe”
For more than 10 years we have been delivering customer care solutions and we have been growing along with our clients’ businesses, but 2014 was very special to our team. Our rebranding from CallPoint powered by TELUS to TELUS International Europe was not only a natural step in our evolutionary partnership with TELUS International, but it was also a key milestone in our company history.
#3 “Bulgaria is number 1 most attractive outsourcing destination in Europe”
Indeed, the 2014 AT Kearney Global Services Location Index ranked Bulgaria 1st in Europe and amongst Top 10 worldwide most attractive outsourcing destinations. Bulgaria occupies ninth place by climbing eight places in the prestigious index compared to 2011, when the last survey was done. Read the full post for more insight on Bulgaria’s outsourcing potential.
#4 “5 best practices on customer service for Generation Y”
Generation Y world population (ages 14-34) is just over 2.4 billion people. By 2017 they will have more spending power than any other generation. So, as Millennials become a powerful financial force as they grow up, it is crucial to factor them in your customer service equation. We offer you 5 simple best practices to stick to in order to make your Gen Y customers happy.
#5 “Infographic: The importance of employee engagement”
Still ignoring employee engagement? See how much it costs to your company! In our latest infographic we provide you a numerical/monetary representation of the behavior of an engaged vs a disengaged employee. Make sure you download the infographic by clicking on the banner below!
Thanks for visiting our blog! Feel free to drop us a line with any ideas for future posts at email@example.com or just leave a comment below.
On 24th and 25th of February, 2015, TELUS International Europe will attend the Contact Center World (CCW) Fair, the leading European event for the customer service and call center industry. This year, the event will take place at the Estrel Convention Center, in Berlin.