• TELUS International Europe plans to open 500 new jobs in Bulgaria

    July 2, 2014

    class A certificate
    Dragomir Stoynev, Bulgarian Minister of Economy and Energy and Xavier Marcenac, President of TELUS International Europe

    TELUS International Europe will invest 5 million leva for the equipment of new work stations as part of the project “Expansion of TELUS International Europe and entering new markets” and plans to create 523 new jobs in Bulgaria.

    Last week the Bulgarian Minister of Economy and Energy, Mr. Dragomir Stoynev, gave a Class A certificate to TELUS International Europe. The certificate is issued under the Law for encouragement of investments of companies that invest in assets and create employment, thereby contributing to the development of the Bulgarian economy.

    “TELUS International Europe provides state-of-the-art contact center technology and global infrastructure, as well as best-in-class global learning and development opportunities for our agents, thereby enhancing their ability to deliver exceptional customer interactions for our customers.” says Mr. Marcenac – president of TELUS International Europe.

    The project will be implemented within three years – till February 2017. By that time the company is committed to continue its accelerated development and create more than 520 jobs. The companies’ plans for growth are in line with the predictions of the Bulgarian Outsourcing Association that by 2017 the number of people working in the outsourcing sector in Bulgaria will increase 3 fold. According to the Bulgarian Outsourcing Association between 12 and 15 thousand people are currently employed in the outsourcing sector in Bulgaria. It is expected that by 2015 the number will reach 30 thousand people, and by 2017 – 45 thousand.

    TELUS International Europe was established in Bulgaria in 2004 with the ambitious task to improve the customer service in Europe. The company started to operate with 25 people located in Sofia. In 2009 the company opened office in Plovdiv. Today, TELUS International Europe has over 1,300 employees in 3 European countries: in Bulgaria – Sofia and Plovdiv – over 900 employees, in Romania – Bucharest and Craiova – over 300 employees, in UK – approximately 100 employees. The company offers services in over 30 languages in the industries: Travel & Leisure, E-commerce, Financial Services, IT and other. Today TELUS International Europe serves over 50 clients, some of which are Fortune Global 500 companies.

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