TELUS International Europe awarded Wellbeing Master at Work
December 18, 2015
By Luisa Grigore
We are happy to announce that TELUS International Europe Romania was recognized for the benefits the company offers to its team members, at the “Happiness & Wellbeing Awards” Gala organized by The Center of Happiness on December 10th in Bucharest, Romania.
The event “Happiness & Wellbeing Awards” celebrated and gave recognition to those companies that have contributed to the wellbeing of Romanians in and outside the workplace in 2015. The Wellbeing Master @ Work Award was given to the companies taking constant care of their employees through various benefits ranging from CSR activities to sports, recreational activities, trainings, nutrition, and many more.
The Centre of Happiness, which is the first center for integrative transformation of Romania, conducted a research in November 2015 to find out which organizations have contributed to the happiness and wellbeing of Romanians throughout the year. The research was conducted among 45 companies that invested a lot of efforts in providing to their employees many opportunities for sports and relaxation, personal development and active involvement in the community. The results of the research show that in 2015, 20% of the winning companies have invested over 100,000 EUR in happiness and wellbeing of their employees, both in the office and outside the workplace. 20% have of the organizations allocated amounts between 10,000 – 50,000 EUR, and 60% invested under 10,000 EUR in benefit programs for their employees.
Among the winners in the category Wellbeing Master @ Work were also Raiffeisen Bank, Smithfield Romania, CETELEM IFN, and Orange Romania. All participants share the belief that corporate wellbeing programs contribute significantly to increasing productivity, retention, employee efficiency, and the overall level of satisfaction with the employer.
In the middle Sidonia Feher Iacov, our Recruiter Specialist, receiving the award.
Learn what brands in the travel and hospitality industry stand to gain from an omnichannel offering and how to tap into this growing opportunity for seamless customer service.
Technology shapes the way we educate, communicate, conduct business and advance science, all while maintaining significant influence on the global economy. But the way we engage with technology is changing.
Learn how sharing economy companies like Turo and Airbnb are learning both from and with traditional travel and hospitality businesses to improve the customer experience.
Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates
Fintechs are shaking up the finance industry for the better. But while designing and launching products is important, retaining and delighting customers requires a whole other set of competencies. Learn more about meeting and exceeding customer needs in the industry.
In January the leading global management consulting firm A.T. Kearney issued the seventh edition of the Service Location Index. The Index draws a global outsourcing landscape based on metrics in three major criteria: financial attractiveness, people skills and availability, and business environment, measured for each of the 55 countries included in the research.In January the leading global management consulting firm A.T. Kearney issued the seventh edition of the Service Location Index. The Index draws a global outsourcing landscape based on metrics in three major criteria: financial attractiveness, people skills and availability, and business environment, measured for each of the 55 countries included in the research.
It has become increasingly difficult for game developers to generate and sustain brand loyalty. While technological advances and the proliferation of social media have generated more real-time interaction with players, it is important not to overlook the importance of player support, or to underestimate its powerful influence on brand loyalty and a player’s likelihood to recommend.
A common trend among organizations nowadays is working with a number of service providers in order to address their contact center requirements. The main reasons in support of this practice are the access to scale and capabilities including languages and geographic market access, competitive tension, flexibility, and risk management.
The world is changing faster than ever before as the population has been growing exponentially and the impact of our actions is felt not only stronger, but also in more and various ways. Populations’ footprint and irreversible impact has various implications for businesses in terms of their corporate social responsibility (CSR) policies as businesses possess not only the human, but also financial capital to be at the forefront of initiating and delivering socially responsible activities.
Multilingualism is the ability of a community of speakers to use multiple languages. In Romania, multilingualism is one of the assets that attract large foreign investments, particularly for the call center and BPO industries. The contact center industry in Romania has been growing rapidly over the past 10 years – as of 2013, it employs over 30,000 people.
In today’s global business environment where customer diversity and global operations are increasingly common, call centers need to offer some level of multilingual support to remain competitive. Multilingual support allows call centers to continue servicing their existing client base while also going after new business opportunities and generating additional revenue.
As Generation Y customers, those born between 1980 and 2000, are heading towards their peak earning years, controlling and influencing a lot of spending it is crucial to factor them in your customer service equation. We offer you 5 simple best practices to follow in your customer service to the Gen Y customers in order to make them your loyal customers and enlarge your customer pool.
What do ninjas, pigs, titans, batman and a soiree have in common? Nothing? Think TELUS International Europe style. What unite them are the members of TELUS International Europe powered by TELUS who epitomized the spirit of those creatures at the annual admin teambuilding of the company. The event took place in the old town of Tryavna, situated in the north slopes of the Balkan range in central Bulgaria. All admin TELUS International Europe from Sofia, Plovdiv, Bucharest and Craiova gathered together on June 21 in the town of Tryavna for the annual administration teambuilding, where their teamwork, intellect, creativity and initiative were tested.
Corporate culture is currently more and more viewed as a crucial factor for employee’s performance, satisfaction and turnover, thus affecting the quality of customer experience. In regard to the importance of corporate culture we want to point your attention to an article written by Carolyn Crews, senior vice-president at our partners TELUS International. The article was originally published on customer Think blog and gives insights and best practices on the “right” corporate culture.