Work at TELUS International

Team Leader with Italian based in Plovdiv

Plovdiv, Bulgaria

Job description

What will be your daily challenges?

■ Ability to lead by example and aim to create a positive and enjoyable working environment for all team members
■ Take care of escalated issues when necessary; Investigate and respond to issues raised by client and provide timely feedback;
■ Meet the targets, Service Level, KPI’s, Quality, etc.
■ Show attentiveness to the details and proactive behavior for improvement
■ Be involved in recruitment, training, development and engagement of the team

What are our expectations?
■ 1+ years of experience and successful track record of Team Management in an international environment
■ Experience in BPO and Travel and Leisure industry would be considered as an advantage
■ Excellent verbal and written Italian language and good level of English
■ Strong client and results orientation
■ Excellent communication and problem solving skills
■ Sales oriented
■ Great managerial experience and demonstrated leadership skills
■ Ability to take decisions independently and work in a dynamic environment 

Our offer:

Our team members include people like YOU: enthusiastic, innovative, passionate and energetic. Our values drive how we work at TELUS and help explain why we achieve so much in the marketplace. Together WE:

Embrace change and initiate opportunity
Believe in spirited teamwork
Have a passion for growth
Have the courage to innovate

We are looking for you! JOIN OUR TEAM AND CARING CULTURE!
* Please note that only shortlisted candidates will be contacted

Added:05-12-2017 Expire:05-01-2018
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The value of a caring culture.

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. Discover the benefits of working with us.

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Did you know?

TELUS International Europe Romania is among the "Most Loved Employers" in the BPO sector according to the Inspire Group and Mercury Research.

Working at TELUS

If you’re looking for a great career and a place to shine, join the TELUS International family. We’re a different kind of BPO and it shows. See for yourself.

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Team member quote

“We consider our client a partner. As a result, we’re always looking for ways to improve the game. We proactively share our analysis on CSAT, player feedback and client policies. Significant changes have been made as a result of our input.”

TELUS International operations team member