Work at TELUS International
Team Leader with Italian based in Plovdiv
What will be your daily challenges?
■ Ability to lead by example and aim to create a positive and enjoyable working environment for all team members
■ Take care of escalated issues when necessary; Investigate and respond to issues raised by client and provide timely feedback;
■ Meet the targets, Service Level, KPI’s, Quality, etc.
■ Show attentiveness to the details and proactive behavior for improvement
■ Be involved in recruitment, training, development and engagement of the team
What are our expectations?
■ 1+ years of experience and successful track record of Team Management in an international environment
■ Experience in BPO and Travel and Leisure industry would be considered as an advantage
■ Excellent verbal and written Italian language and good level of English
■ Strong client and results orientation
■ Excellent communication and problem solving skills
■ Sales oriented
■ Great managerial experience and demonstrated leadership skills
■ Ability to take decisions independently and work in a dynamic environment
Our team members include people like YOU: enthusiastic, innovative, passionate and energetic. Our values drive how we work at TELUS and help explain why we achieve so much in the marketplace. Together WE:
Embrace change and initiate opportunity
Believe in spirited teamwork
Have a passion for growth
Have the courage to innovate
We are looking for you! JOIN OUR TEAM AND CARING CULTURE!
* Please note that only shortlisted candidates will be contacted