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Keep up-to-date with the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions – everything from the best outsourcing destinations to best practices for multilingual project implementation.
Learn why companies should consider diversity as a strategic tactic in realizing their business goals and outcomes, including attracting top talent, enhancing their brand and delivering exceptional customer service.
Discover how TransferWise, Acorns, Clover Health and Credit Karma are going the extra mile to deliver the best possible fintech customer experience to attract and retain customers.
TELUS International Europe plans to bring back home 150 educated Bulgarians by the end of 2017. They will become part of the TELUS International team and will start a career in an international environment in their homeland.
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
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Would you like more practical information about our approach and how we have overcome challenges and turned them into opportunities? Or maybe you are looking for development ideas for your business? Dive into our collection of valuable articles and find unexpected solutions and even more reasons why TELUS International Europe is a market leader.
Customers First magazine! issue 2
Insights on customer strategy and innovationDownload now
Despite many years of effort, it’s still a challenge for most organizations to achieve a true omnichannel customer experience (CX). Everest Group, in partnership with TELUS International, has ...Download now
Hear what we do and how we do it – straight from our people. Witness real enthusiasm on the faces of the people who provide customer support to companies from all over the world. Play our videos and see our true colors!
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