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Keep up-to-date with the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions – everything from the best outsourcing destinations to best practices for multilingual project implementation.
Many contact centers are so focused on basic cost-savings tactics, such as reducing handle times, that they de-prioritize predictive customer service. This article explores the big benefits of adopting preemptive customer service methods.
With the rise of fake news sites and unsecured Internet of Things devices, protecting both yourself and your business is more important than ever. Our Director of Global Security shares his precautions for both employees and clients alike.
Even in countries where cash has gone the way of the dinosaurs, the human interaction of traditional customer care remains critical in fostering the confidence people need to move money from traditional institutions over to fintech companies.
On November 10th, 2016, CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. After an extensive evaluation and voting process, the judges awarded TELUS International Europe Romania with the special “Innovative Offices” distinction.
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Would you like more practical information about our approach and how we have overcome challenges and turned them into opportunities? Or maybe you are looking for development ideas for your business? Dive into our collection of valuable articles and find unexpected solutions and even more reasons why TELUS International Europe is a market leader.
Customers First magazine! issue 2
Insights on customer strategy and innovationDownload now
Call Centre Helper recently found that 26 percent of contact centers rank email as their fastest growing form of communication, and as the most-used first channel of support for customers. It’s the ...Download now
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