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Keep up-to-date with the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions – everything from the best outsourcing destinations to best practices for multilingual project implementation.
Industry expert, Leonardo Inghilleri, shares the difference between customer satisfaction and customer loyalty, and the role contact centers play in building loyalty that lasts.
Learn why countries in Central America, like Guatemala and El Salvador, have become some of the fastest-growing destinations for contact center outsourcing.
Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.
Deloitte's most recent Global Outsourcing Survey identified eight common areas which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time. Experts share tips on how to avoid these pitfalls and get the most out of your outsourcing partnership.
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Would you like more practical information about our approach and how we have overcome challenges and turned them into opportunities? Or maybe you are looking for development ideas for your business? Dive into our collection of valuable articles and find unexpected solutions and even more reasons why TELUS International Europe is a market leader.
Customers First magazine! issue 2
Insights on customer strategy and innovationDownload now
Outsourcing best practices – free e-book
Looking to outsource your customer support? The reality is outsourcing is not a “set it and forget it” type of exercise; it takes time, energy and resources to accomplish successfully. Learn to ...Download now
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