CallPoint powered by TELUS rebrands to “TELUS International Europe” - TELUS International Europe
  • CallPoint powered by TELUS rebrands to “TELUS International Europe”

    February 12, 2014

    Company provides customer service support in more than 30 languages to some of Europe’s largest travel, retail, IT and financial services companies

    Sofia, Bulgaria – As of today, TELUS International Europe is the European arm of TELUS International, a Canadian-based company providing customer service innovation to some of the world’s largest technology, telecommunications, finance, and utility companies. The division has been known as CallPoint powered by TELUS since 2012.

    “Led by its president Xavier Marcenac, TELUS International Europe will enable client experience innovation through spirited team work, agile thinking and a caring culture that puts customers first,” says Jeffrey Puritt, president of TELUS International. “Impressively, our European team serves our customers in more than 30 different languages.”

    “Now operating as TELUS International Europe, we will continue to strengthen TELUS International’s European presence by offering truly global delivery capacity and additional multilingual capabilities to serve our customers across the world.  TELUS International Europe provides state-of-the-art contact center technology and global infrastructure, as well as best-in-class global learning and development opportunities for our agents, thereby enhancing their ability to deliver exceptional customer interactions for our customers,” says Mr. Marcenac.

    TELUS International Europe has over 1,200 team members in Europe, with offices in Sofia, Bucharest, Craiova, Plovdiv and in the United Kingdom. TELUS International Europe plans to expand the team this year and to reach 4,000 team members by 2017.

    In 2013, TELUS International supported more than 150 million client interactions via phone, email, chat or social media. TELUS International is a wholly owned subsidiary of TELUS, a leading telecommunications company in Canada, with €7.5 billion (CAD $11.3 billion) in annual revenues and 13.3 million client connections. TELUS team members around the world donate their time and energy to worthy causes in their local communities, bringing to life TELUS’ “we give where we live” philosophy.

    About TELUS International Europe

    TELUS International Europe (formerly CallPoint powered by TELUS) is a multilingual contact center and BPO (business process outsourcing) provider, delivering high quality services since 2004. The company has over 1,200 positions across four delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania). TELUS International Europe offers contact center solutions and innovative customer service support for global customers in over 30+ languages. For more information, please visit telusinternational-europe.com.

    About TELUS International

    TELUS International, a provider of Business Process Outsourcing (BPO) and contact center solutions to clients around the world, enables customer experience innovation through spirited teamwork, agile thinking and a caring culture that puts customers first. TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada, with CDN$11.3 billion/ €7.5 billion in annual revenues and 13.3 million customer connections. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than CDN$300 million/€198 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards around the world lead TELUS’ local philanthropic initiatives. TELUS was honored to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

    For more information, please visit telusinternational.com, twitter.com/TELUSInt, and delicious.com/TELUSInternational.

    Media Contact:

    Desislava Rangelova

    Communications Manager

    TELUS International Europe

    +359 879 989 769

    desislava.rangelova@telusinternational.com

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