People | TELUS International Europe
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  • 350

    seats

    1500+

    seat capacity

    1000

    seats in two sites

    1500+

    seats capacity

    170

    seats

    200+

    seat capacity

    200

    seats

    200+

    seat capacity

    • Xavier Marcenac

      President
      Responsible for company strategy
      Co-founder TELUS International Europe Bulgaria

      Xavier MARCENAC

      Xavier co-founded TELUS International Europe in Bulgaria, in 2004. A Member of the Board of Directors, his main role is to design and implement our company’s strategy in Europe. Xavier is also the main voice of TELUS International Europe within the TELUS International family we belong to.

      Xavier is a graduate of the ENSEEIHT in France (with a Master’s Degree in Information Technologies), is a Certified Chartered Accountant (ACCA) and has an MBA degree from INSEAD in France. He is also a Member of the Securities Institute in London.

      For Xavier, our motto CUSTOMER FIRST means: “Our family legacy and culture make the difference in a global company, because we are big enough to deliver and small enough to care. We have created a social and working environment that supports our belief in the equation: happy agents = happy customers.”

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    • Philippe Ougrinov

      Vice-President
      Responsible for Sales & Marketing
      Co-founder TELUS International Europe Bulgaria

      Philippe OUGRINOV

      Philippe co-founded TELUS International Europe in Bulgaria, in 2004. A Member of the Board of Directors, his main role is to make our company grow in Europe. He runs our Sales, Marketing, Communication and Solution Design teams.

      Before founding TELUS International Europe, Philippe spent eight years working as a financial audit manager at PwC in France, Bulgaria and Romania. He was also CFO for the Cora Group in Serbia.

      Philippe holds a Master’s in Economy (from Sofia University) and a Master’s in Marketing (ESCE, Paris); he is also a Certified Chartered Accountant (ACCA).

      For Philippe, our motto CUSTOMER FIRST means: “We are driven by an innovative approach to better serve our clients: we believe that the real added-value of an outsourcing partner is in Business Transformation and Process Optimization. Therefore, we train all our leaders in Six Sigma and deploy leading-edge technology to enhance our clients’ businesses.”

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    • Olga Egorova-Marcenac

      Vice-President
      Responsible for Operations
      Co-founder TELUS International Europe Bulgaria
      Country Manager Bulgaria

      Olga EGOROVA-MARCENAC

      Olga co-founded TELUS International Europe in Bulgaria, in 2004. Her role is to ensure our four European sites evenly deliver high performance as well as customer experience innovation through spirited teamwork and agile thinking. Olga also makes sure all departments are reaching their KPI and always put customers first.

      Prior to joining TELUS International Europe, Olga spent four years working in audit for PwC in Bulgaria and London, followed by two years as financial reporting manager for UBS Warburg in London. Olga spent three years with GE Capital as head of European pricing. She is a graduate of the American University in Bulgaria and is a Certified Chartered Accountant (ACCA). She also holds an MBA from INSEAD.

      For Olga, our motto CUSTOMER FIRST means: “Our primary goal and business value. Every interaction is a moment of truth in which we have the opportunity to delight a customer. And while we can manage the metrics better than any other outsourcer, that moment of truth is where we truly shine.”

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    • Yann
      Bidan

      Country Manager Romania
      Co-founder TELUS International Europe Romania

      Yann BIDAN

      Yann co-founded TELUS International Europe in Romania, in 2007. A Member of the Board of Directors and our Country Manager for Romania, his role is to make sure our client requirements are always met and translated into action plans for various verticals, focusing on customer service, client satisfaction and team engagement.

      Yann also maintains a high level of morale and ensures that all our Romanian team members are led by example and mirror the Company’s vision, mission, values and expertise.

      A graduate of INSEEC Business School, holding a Master’s in Financial Engineering, Yann worked in finance for five years, for the L’Oreal Luxury Division & Estee Lauder Groups in various countries: Spain, France, the United Kingdom and the United States.

      For Yann, our motto CUSTOMER FIRST means: “If you know how to listen to your clients, serving them right will come naturally.”

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    • Grégoire Vigroux

      Director
      Responsible for Sales & Marketing
      Co-founder TELUS International Europe Romania

      Grégoire VIGROUX

      Grégoire co-founded TELUS International Europe in Romania in 2007. A Member of the Board of Directors, he is our company’s Sales Director and direct leader of our sales teams for several European countries, including France and Romania.
      Grégoire also holds the position of Marketing & Communication Director at European level and is in charge of our company’s CSR policy.

      Prior to joining TELUS International Europe, he gained experience at multinationals in the audiovisual industry in France, Romania and the United States. His qualifications include Master D2A (Paris Sorbonne), an MBA (ESG Group), and INSEEC Lyon Business School (with a specialization in International Business Management).

      For Grégoire, our motto CUSTOMER FIRST means: “Our clients trust us to act as a seamless extension of their business and brand. Therefore, our mission is to reflect our clients’ culture and values in every single interaction we have with their customers.”

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Our parent, TELUS, is one of Canada’s top IT hosting providers, with over 20 years of experience managing infrastructure and IT services.

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Team member quote

"As the name already says, TELUS International is international. For me, it breaks down the borders with your colleagues and your work."

Peter
Support agent