Work at TELUS International

League of Legends Player Support Specialist with GERMAN and English

Sofia, Bulgaria

Job description

YOU ARE:

Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
Proficient in German language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

WE OFFER:

• Stable job – we offer permanent labor contracts
• Attractive remuneration
• Transportation allowance
• Meal tickets shall be granted monthly
• Excellent multinational business environment
• Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous support and learning

Added:20-06-2017 Expire:20-07-2017
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“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

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