TELUS International Europe won the prestigious Bulgarian Business Leaders Forum award for Engagement 2014
March 5, 2015
By Desislava Rangelova
Commitment to corporate social responsibility (CSR) is part of our DNA at TELUS International. Our CSR initiatives connect us to each other, our communities, and really drive our culture forward. We are very happy to share with you that our efforts to give back to our communities have been recognized by the Bulgarian Business leaders Forum (BBLF) at the most prestigious competition for CSR initiatives in Bulgaria.
On February 25th, 2015, at the 12th Responsible Business Awards of BBLF, TELUS International Europe won the Special Engagement Award. An independent jury of 12 respected experts from various sectors – business, NGOs and institutions, chose our TELUS Day of Giving initiative in Bulgaria among 77 other projects of other socially responsible companies such as HP, DHL, CEZ, General Electric, Coca-Cola, AVON, as the one with highest level of employees’ involvement in the accomplishment of a social project and the highest degree of employee contribution to a social cause. We are very proud to receive the Special Engagement award as it is granted to only one amongst all nominated projects in all categories.
The Annual Awards aim to promote the responsible behavior of business in Bulgaria. The main objective of the Awards is to give credit to companies with remarkable record in the field of CSR and encourage other business representatives to start or further develop socially beneficial activities. The Responsible Business Awards are national and companies across the country, regardless of their size and industry, can be nominated for them.
Here is a bit more information about our winner initiative. On August 30, 2014, over 500 TELUS International Europe team members from our Bulgarian sites in Sofia and Plovdiv came together to support the Louis Braille School for visually impaired children in Sofia at the annual TELUS Day of Giving.
Our team members came together to give their hearts, minds and hands to the service of others, volunteering a full day in support of their community. With the cooperation of the I Can Too Foundation for second consecutive year we came back to the Louis Braille School for visually impaired children where we held our previous TELUS Day of Giving in Bulgaria. In 2013 we managed to repaint the school fence, renovate the grass fields and gardens and freshen up the classrooms. In 2014 we renovated the dorms by repainting all walls in the bedrooms and staircases and changing the lightning in every building. Outside we repainted all benches and refurbished the gardens and the playground.
Locals, friends and family of our team members from Sofia and Plovdiv accomplished a great deal on that day. In 2014 the children from the Louis Braille School started the new school year with excitement about their renovated living and studying facilities.
We would like to thank all our team members for making this initiative happen. You, your generous hearts, kindness and efforts not only turned a good cause into a reality, but you also ignited in others the desire to help those in need. As a result of our initiatives, individuals as well as other companies also supported the Louis Braille School in transforming it into a better place for the children.
We expect all out team members to come together again this year in May for the annual TELUS Day of Giving in Bulgaria and in June for the annual TELUS Day of Giving in Romania.
The Bulgarian Business Leaders Forum (BBLF) is the business association in Bulgaria promoting the values of corporate social responsibility (CSR). Founded by 12 multinational companies and NGOs in 1998, the BBLF now has over 120 members – both Bulgarian and international companies.
Desislava Rangelova, Brand and CSR Manager, TELUS International Europe
If interested to learn more about CSR in the BPO industry, click on the banner below.
In January the leading global management consulting firm A.T. Kearney issued the seventh edition of the Service Location Index. The Index draws a global outsourcing landscape based on metrics in three major criteria: financial attractiveness, people skills and availability, and business environment, measured for each of the 55 countries included in the research.
As a business process outsourcing and information technology outsourcing provider operating in Bulgaria for more than 10 years now we are delighted to share with you that Bulgaria was awarded “Offshoring Designation of the Year Award” at the European Outsourcing Association Awards (EOAA) 2015.
Multichannel solutions have grown increasingly mobile and consumers have begun to use their cell phones for almost everything. Should a customer want to contact a company or get any sort of information, they have the world at their fingertips.
(English) It has become increasingly difficult for game developers to generate and sustain brand loyalty. While technological advances and the proliferation of social media have generated more real-time interaction with players, it is important not to overlook the importance of player support, or to underestimate its powerful influence on brand loyalty and a player’s likelihood to recommend.
(English) A common trend among organizations nowadays is working with a number of service providers in order to address their contact center requirements. The main reasons in support of this practice are the access to scale and capabilities including languages and geographic market access, competitive tension, flexibility, and risk management.
(English) The world is changing faster than ever before as the population has been growing exponentially and the impact of our actions is felt not only stronger, but also in more and various ways. Populations’ footprint and irreversible impact has various implications for businesses in terms of their corporate social responsibility (CSR) policies as businesses possess not only the human, but also financial capital to be at the forefront of initiating and delivering socially responsible activities.
(English) Multilingualism is the ability of a community of speakers to use multiple languages. In Romania, multilingualism is one of the assets that attract large foreign investments, particularly for the call center and BPO industries. The contact center industry in Romania has been growing rapidly over the past 10 years – as of 2013, it employs over 30,000 people.
(English) In today’s global business environment where customer diversity and global operations are increasingly common, call centers need to offer some level of multilingual support to remain competitive. Multilingual support allows call centers to continue servicing their existing client base while also going after new business opportunities and generating additional revenue.
(English) As Generation Y customers, those born between 1980 and 2000, are heading towards their peak earning years, controlling and influencing a lot of spending it is crucial to factor them in your customer service equation. We offer you 5 simple best practices to follow in your customer service to the Gen Y customers in order to make them your loyal customers and enlarge your customer pool.
What do ninjas, pigs, titans, batman and a soiree have in common? Nothing? Think CallPoint style. What unite them are the members of CallPoint powered by TELUS who epitomized the spirit of those creatures at the annual admin teambuilding of the company. The event took place in the old town of Tryavna, situated in the north slopes of the Balkan range in central Bulgaria. All admin CallPointers from Sofia, Plovdiv, Bucharest and Craiova gathered together on June 21 in the town of Tryavna for the annual administration teambuilding, where their teamwork, intellect, creativity and initiative were tested.
(English) Corporate culture is currently more and more viewed as a crucial factor for employee’s performance, satisfaction and turnover, thus affecting the quality of customer experience. In regard to the importance of corporate culture we want to point your attention to an article written by Carolyn Crews, senior vice-president at our partners TELUS International. The article was originally published on customer Think blog and gives insights and best practices on the “right” corporate culture.