Intervista di Andreea Istrate
Andreea Istrate, Business Analyst Started at TELUS in 2009 as a Customer Support Agent. Promoted 5 times (Customer Support Agent – Supervisor – Team Leader – Account Manager – Business Analyst).
Working at TELUS means growth, flexibility, spirited team work. The perfect balance between friendly environment and development training makes everything to work smoothly. The team is open minded, willing to help you integrate faster and learn the processes easier, believe in our company values, giving you the feeling you are part of the culture from day one. TELUS is encouraging a healthy life by having Fruit Day, gym discounts, massage. Having the benefits of Bookster library, learning and development training is another recognition of the company as being part of it. Working with your friends is a double advantage: you get a bonus from having them close to you.
Even though we’re growing up, we should never stop having fun: our new location is colorful, happy, we have plenty of games, we have AFI mall near us and we are very close to the city center. Being a TELUS team member makes you feel valuable and makes you keep your smile every day.
Here are five of the key trends which will be shaping customer service in the travel sector throughout 2015. Each offers a fresh opportunity for companies to reinvent the service they offer customers and in so doing gain significant competitive advantage.