Oltre al nostro focus Six Sigma, il nostro impegno per le buone prassi include la conformità ITIL V3 e la certificazione ISO 20000:2011.
(English) Global VP, Kevin Bottoms, shares insights on how fintechs and legacy financial institutions are combining their strengths to offer an exceptional and innovative customer experience.
(English) The young fintech industry has some major hurdles to jump over to unlock the value from our aging population. But it's worth the effort with an eye towards app development and customer service that includes these three tips.
(English) Fintech companies like WeSavvy, Wizdee and eToro are changing the finance industry for the better by using technology like social platforms, machine learning, and IoT to create more emotional, high-touch customer experiences.
Even in countries where cash has gone the way of the dinosaurs, the human interaction of traditional customer care remains critical in fostering the confidence people need to move money from traditional institutions over to fintech companies.
The second edition of Customers First magazine is now ready! Learn how to blend digital and traditional customer service, how to optimize email customer support, and how Koodo Mobile benefits from multilingual customer care.
The year-end and respectively the holiday season is undoubtedly the most complex period for fraud management teams. The challenges are many: increased volume to control, short processing deadlines, inexperienced new staff, and respectively bigger threat because fraudsters are aware of the troubles that may occur.
Generation Y world population (ages 14-34) is just over 2.4 billion people. By 2017, Generation Y will have more spending power than any other generation. So how do you attract Generation Y to come work for you? And, once they are employed, how do you get them to stay working with you for the long haul.