Call Center Attrition: It Doesn’t Have to Be a Revolving Door of Agents - Multilingual Contact Center | TELUS International Europe
  • Call Center Attrition: It Doesn’t Have to Be a Revolving Door of Agents

    Posted by Jennifer Bach

    Let’s face it. Attrition is a big issue for call centers – and perhaps even more so for outsourced call center providers.

    For many young people working in today’s call centers, the grass can seem like it’s always greener working somewhere else.

    So how do you stop (or at least slow down) the revolving door of agents moving from center to center?

    At Call Center Week in Las Vegas, TELUS International President Jeffrey Puritt shared a few insights for keeping your valued team members employed and engaged. He said the key is that “you have to make agents feel as if the workplace was designed for them.”

    Here’s the rest of what he had to say:

    1

    As a contact center outsourcer with almost 16,000 team members across the globe, TELUS International manages the customer care operations of some of the world’s top brands. Creating a people-focused corporate culture has helped us achieve an attrition rate nearly 50% lower than our competition.


  • Lo sapevi?

    Secondo Inspire Group e Mercury Research, TELUS International Europe è fra i datori di lavoro più amati in Romania nel settore del BPO.

    Lavorare a TELUS

    Se stai cercando un’eccezionale opportunità di carriera e un posto dove mostrare il meglio di te, unisciti alla famiglia di TELUS International. Da noi è diverso e si vede. Guarda tu stesso.

    Trova un ottimo lavoro ora

    Cosa dicono i nostri compagni di squadra

    “Come dice il nome stesso, TELUS è Internazionale. Non ci sono barriere o confini fra colleghi di
    lavoro.”

    Peter
    Agente di supporto