- Looking to outsource your customer support? Learn to navigate the process channel-by-channel with this free e-book… https://t.co/sfWMvKUAa1
Check out TELUS International Europe at a glance
TELUS International Europe is a premium European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.
We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.
Multichannel customer solutions
Multilingual, multichannel customer support
Customer acquisition & loyalty program/s
Back-office support activities
Transaction monitoring & fraud detection
Charge-back and dispute management
Help desk services
IT infrastructure & database administration
Business systems integration
Six Sigma expertise
Social media solutions
Social media monitoring & analysis
Social media engagement
“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.
Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.
The industries we proudly serve!
We have acquired extensive know-how and industry expertise across six major industries:
Travel & leisure
Support your customers worldwide at lower costs.
Retail & e-Commerce
Get a faster response time and increased client conversion rate.
IT & telecom
Ensure faster market penetration, the improvement of service quality and reduction of operational costs.
Attract, convert and retain customers.
Pharma & healthcare
Build customer loyalty with our reliable, high quality global services.
We take care of your players, while you take care of building amazing games.
The latest thinking from TELUS International Europe
Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.
February 21, 2017 Customers today have higher expectations than ever before. They also have [...]
February 16, 2017 The following contains excerpts from TELUS International’s white paper “The [...]
February 14, 2017 Industry research is apt to say we’re on the cusp of a future full of “smart” [...]
Looking to outsource your customer support? The reality is outsourcing is not a “set it and [...]
Insights on customer strategy and innovation
Call Centre Helper recently found that 26 percent of contact centers rank email as their [...]
TELUS International Europe invests USD$60,000 to renovate the Prof. Dr. Decho Denev school for children with hearing impairment in Sofia
September 10, 2016 TELUS International Europe invests USD$60,000 to renovate the Prof. Dr. [...]
February 9, 2016 Local health, environment and education projects benefit from CAD$100,000 [...]
TELUS International Europe invests over €40,000 to renovate the Louis Braille School for visually impaired children in Sofia
September 5, 2015 TELUS International Europe invests over €40,000 to renovate the Louis Braille [...]
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On-point info for on-point people!
TELUS International Europe in action
Our best videos
Because an image is worth a thousand words.
Virtual Site Tour: Europe
TELUS Days Of Giving, Bucharest, Romania - 2016
TELUS Day Of Giving, Bulgaria - 2015