Executive Breakfast Series in Berlin with TELUS International Europe and Zendesk - TELUS International Europe
  • Executive Breakfast Series in Berlin with TELUS International Europe and Zendesk

    November 12, 2015

    By Boriana Dimitrova
    1Earlier this year, on June 17th, in Paris together with our partners Zendesk we gave the start of a new kind of business event – Executive Breakfast Series. We are now very happy to share with you the success of the second edition of the event which took place in Berlin last week on November 5th. The Executive Breakfast Series was held at the prestigious Canadian Embassy, which gave the event a very VIP business style and spirit.

    The Berlin edition of the Executive Breakfast Series focused on the changes in the customer care industry and customer expectations in the age of a digital transformation. Together with Zendesk, Europcar and L’Oréal Deutschland we shared tangible, actionable advice on how to best serve customers and how to shape and measure the success of customer care strategies.

    Our VP of Sales and Marketing, Mr. Philippe Ougrinov, looked into the future of our industry by pointing out 3 major trends that will drive its transformation in the years to come. Mr. Stefan Abadzhiev, Senior Sales Manager – EMEA at TELUS International Europe, shared insights on how Net Promoter Score correlates to long term revenue growth in companies that implement it.

    Mr. Benjamin Doerwald, Enterprise Sales Manager Central Europe at Zendesk focused on how customer expectations change in the age of digital transformation in the presentation “(Customer) Relationship status: complicated.”

    Speakers were also Kay Benthien, Head of Partner & Quality at Europcar, who focused on the importance of digitalization in customer care relations and Felix Schmidt, Chief Data Officer at L’Oréal Deutschland, who shared some firsthand experience from L’Oréal Deutschland and how they approach customer care at their organization.

    Under the motto “Innovations and Networking” the event travels around Europe with the goal to bring business owners and service managers together. The Executive Breakfast series aims to become a platform for not only meeting potential business partners, but a platform for sharing innovations.

    A big thank you to our partners Zendesk and the Embassy of Canada in Berlin for the collaboration!

    We will be happy to have you at our next Executive Breakfast Series, why not in your city!

    2

    Philippe Ougrinov, VP of Sales and Marketing at TELUS International Europe

    3

    Stefan Abadzhiev, Senior Sales Manager – EMEA at TELUS International Europe


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