Changing the Game with Player Support - TELUS International Europe
  • Changing the Game with Player Support

    In our last couple of posts we’ve been focusing on customer support (player support) in the interactive entertainment industry. We already covered the topics of the potential benefits of implementing customer support for gamers, the best practices on implementing it and measuring customer (player) satisfaction. Now to give you the big picture on the topic we want to point your attention to a whitepaper giving detailed and thorough information on the topic of customer support in the gaming industry.

    The whitepaper provides deep examination of how a well-structured customer service plan for player support can directly impact the bottom line as well as best practices to consider along the way.

    Download the free whitepaper and learn more about:

    – Top reasons to consider a customer support strategy

    – Customer service tactics to unlock value

    – Measuring success

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Team member quote

“Most of our games service reps are Gen Y – which means we focus on keeping them engaged with our unique, fun, democratic culture. We have to think and act like a games company – or our best talent would leave.”

TELUS International operations team member