Check out TELUS International Europe at a glance

TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.


Read an overview of the important stuff before you look at the details.

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Services

We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.

  • Multichannel Customer Solutions

    - Multilingual, Multichannel Customer Support

    - Customer Acquisition & Loyalty Programs

    - Technical Support

    - Back-Office Support Activities

  • Risk Management

    - Staff Screening

    - Transaction Monitoring & Fraud Detection

    - Charge-Back and Dispute Management

     

     

  • IT Outsourcing

    - Help Desk Services

    - IT Infrastructure & Database Administration

    - Application Development

     

     

     

  • Transformation Solutions

    - Process Mapping

    - Gap Analysis

    - Business Systems Integration

    - Six Sigma Expertise

    - Feasibility Study

     

     

  • Social Media Solutions

    - Social Media Monitoring & Analysis

    - Social Media Engagement

    - Community Management

     

     

     

Language Capabilities

“More than 30 ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.

Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.

See all languages

The industries we proudly serve!

We have acquired extensive know-how and industry expertise across five major industries:

See all our case studies

  • Travel & Leisure

    Support your customers worldwide at lower costs.

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  • Retail & E-Commerce

    Get a faster response time and increased client conversion rate.

    find out more
  • IT & Telecom

    Ensure faster market penetration, the improvement of service quality and reduction of operational costs.

    find out more
  • Financial Services

    Attract, convert and retain customers.

    find out more
  • Pharma & Healthcare

    Build customer loyalty with our reliable, high quality global services.

    find out more
  • Games

    We take care of your players, while you take care of building amazing games.

    find out more

The latest thinking from TELUS International Europe.

Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.

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TELUS International Europe in action

CSR

We give where we live

  • TELUS Day Of Giving, Bulgaria - 2014

  • TELUS Day Of Giving, Romania - 2014

  • TELUS Day Of Giving, Romania - 2013

see all csr videos

Our Best Videos

Because an image is worth a thousand words.

  • Who is TELUS International

  • TELUS Day Of Giving, Bulgaria - 2014

  • TELUS Day Of Giving, Romania - 2014

see all TELUS International Europe videos

TELUS International Europe at a glance

Everything you need to know about TELUS International Europe in one place!

TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish. The company has 1,600 positions in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).

TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 16,000 team members around the world, including in Canada, the United States, Europe, Central America and the Philippines.

With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.3 million customer connections. For more information, visit: telusinternational.com.

  • Languages

    We speak over 30 languages at near-native level, effectively covering Europe, Russia and the Middle East. As a member of TELUS International, we also service Asia and the Americas.

    Test our language fluency

  • Growth

    TELUS International Europe was founded in 2004. Within ten years it had become the leading European provider of multilingual contact center and BPO solutions and a proud member of the TELUS International family.

    find out more about our history

  • Employees

    Over 1,000 employees with higher education in Europea and almost 16,000 around the world, part of the TELUS International family.

    See all our recognition

  • Performance

    Over 150 million customer interactions annually via voice, email, chat and social media, across telecom, utilities, finance, retail and high-tech industries.

    find out more about our history

  • Vision

    TELUS International Europe enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

    find out more about our culture

  • CSR

    We believe in giving back to the communities where we live, work and serve. TELUS, our team members and retirees have volunteered more than 5.4 million hours of service since 2000.

    find out more about our csr