- This whitepaper provides a method for assessing how attrition drives cost and revenue in contact centers. https://t.co/6cfRDGDAiL
TELUS International Europe is a premium European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.
We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.
Multilingual, multichannel customer support
Customer acquisition & loyalty program/s
Back-office support activities
Transaction monitoring & fraud detection
Charge-back and dispute management
Help desk services
IT infrastructure & database administration
Business systems integration
Six Sigma expertise
Social media monitoring & analysis
Social media engagement
“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.
Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.
We have acquired extensive know-how and industry expertise across six major industries:
Support your customers worldwide at lower costs.
Get a faster response time and increased client conversion rate.
Ensure faster market penetration, the improvement of service quality and reduction of operational costs.
Attract, convert and retain customers.
Build customer loyalty with our reliable, high quality global services.
We take care of your players, while you take care of building amazing games.
Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.
May 25, 2016 By Kevin Bottoms Global VP, Business Development TELUS International This article [...]
May 17, 2016 This interview is from the premier issue of Customers First magazine – sharing [...]
May 11, 2016 Call centers have not always had an exceptional reputation. Some still believe [...]
Insights on customer strategy and innovation
Please note: The content is in French
According to Everest Group, 50-60% of Contact Center Outsourcing (CCO) contracts were not [...]
February 9, 2016 Local health, environment and education projects benefit from CAD$100,000 [...]
September 5, 2015 TELUS International Europe invests over €40,000 to renovate the Louis Braille [...]
June 8, 2015 More than 350 TELUS International Europe volunteers renovated the “136 School” in [...]
On-point info for on-point people!
Because an image is worth a thousand words.
Virtual Site Tour: Europe
TELUS Day Of Giving, Romania - 2015
TELUS Day Of Giving, Bulgaria - 2015