TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.
Read an overview of the important stuff before you look at the details.Let’s go!
We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.
- Multilingual, Multichannel Customer Support
- Customer Acquisition & Loyalty Programs
- Technical Support
- Back-Office Support Activities
- Staff Screening
- Transaction Monitoring & Fraud Detection
- Charge-Back and Dispute Management
- Help Desk Services
- IT Infrastructure & Database Administration
- Application Development
- Process Mapping
- Gap Analysis
- Business Systems Integration
- Six Sigma Expertise
- Feasibility Study
- Social Media Monitoring & Analysis
- Social Media Engagement
- Community Management
“More than 30 ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.
Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.
We have acquired extensive know-how and industry expertise across five major industries:
Support your customers worldwide at lower costs.
Get a faster response time and increased client conversion rate.
Ensure faster market penetration, the improvement of service quality and reduction of operational costs.find out more
Attract, convert and retain customers.
Build customer loyalty with our reliable, high quality global services.find out more
Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.
August 20, 2014 By Desislava Rangelova As summer approaches its end we at TELUS International [...]
August 13, 2014 By Grégoire VIGROUX Call centers appeared about 50 years ago in response to the [...]
August 6, 2014 By Grégoire Vigroux The contact center of 2014 is almost unrecognizable from the [...]
Frost & Sullivan recently spoke with members of TELUS International, a global BPO provider, [...]
Understanding how attrition impacts both costs and revenue is a solid step towards better [...]
Partnership Case Study on Logistics/Transportation Industry
26 June, 2014 The company will invest 5 million leva for the equipment of new work stations as [...]
February 12, 2014 Company provides customer service support in more than 30 languages to some [...]
TELUS International Europe is among the few companies present at Gamescom that provides full [...]
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We give where we live
TELUS Day Of Giving, Romania - 2013
TELUS Day Of Giving, Bulgaria - 2013
TELUS Day of Giving, Central America - 2012
Because an image is worth a thousand words.
Who is TELUS International
Join our Team! TELUS International Europe
TELUS Day Of Giving, Romania - 2013
Everything you need to know about TELUS International Europe in one place!
TELUS International Europe (formerly CallPoint) is a leading European provider of multilingual contact center and BPO solutions. The company serves its clients in over 30 languages including English, French, German, Italian and Spanish. The company has 1,600 positions in Europe across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Manchester and Cannock (UK).
TELUS International Europe is a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 16,000 team members around the world, including in Canada, the United States, Europe, Central America and the Philippines.
With over 150 million customer interactions annually via voice, email, chat and social media across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
As the global arm of TELUS Corporation, TELUS International is backed by a leading national telecommunications company in Canada, with over $11.5 billion in annual revenue and more than 13.3 million customer connections. For more information, visit: telusinternational.com.
We speak over 30 languages at near-native level, effectively covering Europe, Russia and the Middle East. As a member of TELUS International, we also service Asia and the Americas.Test our language fluency
TELUS International Europe was founded in 2004. Within ten years it had become the leading European provider of multilingual contact center and BPO solutions and a proud member of the TELUS International family.find out more about our history
Over 1,000 employees with higher education in Europea and almost 16,000 around the world, part of the TELUS International family.See all our recognition
Over 150 million customer interactions annually via voice, email, chat and social media, across telecom, utilities, finance, retail and high-tech industries.find out more about our history
TELUS International Europe enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.find out more about our culture
We believe in giving back to the communities where we live, work and serve. TELUS, our team members and retirees have volunteered more than 5.4 million hours of service since 2000.find out more about our csr