- Cyber-attack is a wake-up call for contact centers and their BPO partners around the world https://t.co/LLC10EjJ4P
TELUS International Europe is a premium European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.
We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.
Multilingual, multichannel customer support
Customer acquisition & loyalty program/s
Back-office support activities
Transaction monitoring & fraud detection
Charge-back and dispute management
Help desk services
IT infrastructure & database administration
Business systems integration
Six Sigma expertise
Social media monitoring & analysis
Social media engagement
“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.
Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.
We have acquired extensive know-how and industry expertise across six major industries:
Support your customers worldwide at lower costs.
Get a faster response time and increased client conversion rate.
Ensure faster market penetration, the improvement of service quality and reduction of operational costs.
Attract, convert and retain customers.
Build customer loyalty with our reliable, high quality global services.
We take care of your players, while you take care of building amazing games.
Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.
October 26, 2016 By Chris Knauer, Director of Global Security, TELUS International Friday, [...]
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October 13, 2016 If research and trend analysis are any indication of truth, the future of [...]
Call Centre Helper recently found that 26 percent of contact centers rank email as their [...]
While connected devices have made their way into the households of millions of consumers, the [...]
Insights on customer strategy and innovation
September 10, 2016 TELUS International Europe invests USD$60,000 to renovate the Prof. Dr. [...]
February 9, 2016 Local health, environment and education projects benefit from CAD$100,000 [...]
September 5, 2015 TELUS International Europe invests over €40,000 to renovate the Louis Braille [...]
On-point info for on-point people!
Because an image is worth a thousand words.
Virtual Site Tour: Europe
TELUS Days Of Giving, Bucharest, Romania - 2016
TELUS Day Of Giving, Bulgaria - 2015