Multilingual Contact Center | TELUS International Europe

Check out TELUS International Europe at a glance

TELUS International Europe is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family.


Services

We are a multilingual customer interaction and BPO provider meeting the customer care needs of some of the world’s largest and most respected brands.

  • Multichannel customer solutions

    Multilingual, multichannel customer support

    Customer acquisition & loyalty program/s

    Technical support

    Back-office support activities

  • Risk management

    Staff screening

    Transaction monitoring & fraud detection

    Charge-back and dispute management

  • IT outsourcing

    Help desk services

    IT infrastructure & database administration

    Application development

  • Transformation solutions

    Process mapping

    Gap analysis

    Business systems integration

    Six Sigma expertise

    Feasibility study

  • Social media solutions

    Social media monitoring & analysis

    Social media engagement

    Community management

Language capabilities

“30+ ways to say we care” is one of our favorite sayings at TELUS International Europe. It’s also a fact, as we serve our clients in more than 30 languages.

Romanians and Bulgarians have a natural talent for speaking foreign languages fluently. Their skills, along with a strong work ethic and friendly approach to customer care, have helped establish their countries as major multilingual BPO and call center hubs.

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The industries we proudly serve!

We have acquired extensive know-how and industry expertise across six major industries:

  • Travel & leisure

    Support your customers worldwide at lower costs.

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  • Retail & e-Commerce

    Get a faster response time and increased client conversion rate.

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  • IT & telecom

    Ensure faster market penetration, the improvement of service quality and reduction of operational costs.

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  • Financial services

    Attract, convert and retain customers.

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  • Pharma & healthcare

    Build customer loyalty with our reliable, high quality global services.

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  • Games

    We take care of your players, while you take care of building amazing games.

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The latest thinking from TELUS International Europe

Stay tuned in to what’s happening at TELUS International Europe with the TELUS International Europe blog, industry reports, white papers and other publications.

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TELUS International Europe in action

Our best videos

Because an image is worth a thousand words.

  • TELUS Day Of Giving, Bulgaria - 2014

  • TELUS Day Of Giving, Romania - 2014

  • TELUS Day Of Giving, Romania - 2013

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  • Even games need customer service! Are you up for gamescom? We are! See you at gamescom 2015 in Cologne! http://t.co/tGCbbRC3JI